Service Desk Analyst (Fully Remote)

Not Specified; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance

401(k) plan

Fully remote work

Professional development

Job summary

Not Specified is seeking a remote help desk / IT support specialist to serve as the primary contact for incidents on a DoD enterprise platform. You will support modern software development and DevSecOps practices in a fully remote environment.

Responsibilities include onboarding users, managing authentication and access with Keycloak, and administering Jira projects and Confluence spaces, while troubleshooting login and permission issues and escalating complex problems as needed.

Qualifications

• 1-3 years of experience in help desk or IT support.
• U.S. citizenship and ability to obtain a Secret security clearance.
• Familiarity with identity and access management, Atlassian tools, and troubleshooting.

Responsibilities

• Serve as the primary point of contact for customer incidents and technical issues.
• Support DevSecOps initiatives in a fully remote environment.
• Manage user onboarding, authentication, and access administration through Keycloak.
• Create and administer Jira projects and Confluence spaces, including permissions.
• Troubleshoot login, account, and permission issues, and escalate complex problems.

Skills

Identity and access management

Troubleshooting

Customer support

Tools

Jira

Confluence

Keycloak

Job description

• Serve as the primary point of contact for customer incidents and technical issues on a DoD enterprise platform.
• Support modern software development and DevSecOps initiatives in a fully remote environment.

Key Responsibilities:

• Manage user onboarding, authentication, and access administration through Keycloak.
• Create and administer Jira projects and Confluence spaces, including permissions.
• Troubleshoot login, account, and permission issues, and escalate complex problems.

Requirements:

• U.S. citizenship and ability to obtain a Secret security clearance.
• 1-3 years of experience in help desk or IT support.
• Familiarity with identity and access management, Atlassian tools, and troubleshooting.
• Salary range of $70,000-$80,000 per year plus annual bonus eligibility.
• Medical, dental, and vision insurance, disability and life insurance, and 401(k) plan.
• Fully remote work and opportunities for professional development.

Not Specified

This company provides technical support for a Department of Defense enterprise platform, focusing on modern software development and DevSecOps initiatives. The culture emphasizes security-focused service delivery, continuous learning, and remote collaboration.