Remote Service Desk Analyst – Colorado

State of Colorado; Colorado; Remote; USD 52,000 - 78,000; Full time

Job summary

The Governor's Office of Information Technology (OIT) in Colorado is seeking an IT Service Desk Analyst to deliver Tier I and II desk-side support for agencies and Coloradans. You will diagnose hardware and software issues, assist with passwords, networking, VPN, and access to business applications, and contribute to knowledge-base documentation.

This role requires a minimum of three years in a related field, with substitutions allowed for additional education or certifications.

Qualifications

• Minimum of three (3) years of professional experience in an occupational field related to the work assigned to the position, including previous experience in a professional environment, as a dedicated IT Service Desk Analyst.
• Substitutions: education substitutes for experience year-for-year; training or certification credit towards substitution; degree-based substitutions.
• Preferred Qualifications: Google applications, Active Directory, A+, HDI and/or ITIL Certifications.

Responsibilities

• Provide Tier 1 and some Tier II support for a wide range of service offerings, products, and applications, including mainframe, voice, and desktop support.
• Install, maintain, and support computer software on desktop computers following defined procedures, processes, and methods.
• Diagnose issues and repair or resolve issues for desktop computer systems.
• Analyze, diagnose, and resolve issues related to passwords, networking, wireless, VPN, hardwire connections, and access to business applications.
• IT and Customer Service Management.
• Coordinate all incidents reported and service requests through the Service Desk.

Tools

Google applications

Active Directory

A+ Certification

HDI Certification

ITIL Certification

Job description

The Governor's Office of Information Technology (OIT) in Colorado is seeking an IT Service Desk Analyst to deliver Tier I and II desk-side support for agencies and Coloradans. You will diagnose hardware and software issues, assist with passwords, networking, VPN, and access to business applications, and contribute to knowledge-base documentation.

This role requires a minimum of three years in a related field, with substitutions allowed for additional education or certifications.