Remote Service Delivery Team Lead — Grow & Inspire

teletech; Austin (TX); Remote; USD 70,000 - 100,000; Full time

Job summary

At TTEC, we focus on delivering outstanding customer experiences from a remote location in the United States. You will lead and coach a team of associates, helping them stay on track to meet goals and resolve issues with a customer-first approach.

As a Service Delivery Team Lead, you will report to the Service Delivery Manager and drive ongoing development, training, and performance. Expect opportunities for career mobility and ongoing learning within a diverse, global organization.

Qualifications

• Associate degree or technical school equivalent required.
• Strong leadership and coaching skills.
• Customer-focused mindset with problem-solving abilities.
• Ability to manage multiple tasks and projects.

Responsibilities

• Lead, mentor and coach a remote delivery team to meet goals and KPIs.
• Respond to associate questions, issues and escalations to ensure quality experiences.
• Provide first-line management and drive career growth for team members.

Skills

Leadership

Coaching

Mentoring

Customer focus

Time management

Education

Associate degree

Technical school

Job description

At TTEC, we focus on delivering outstanding customer experiences from a remote location in the United States. You will lead and coach a team of associates, helping them stay on track to meet goals and resolve issues with a customer-first approach.

As a Service Delivery Team Lead, you will report to the Service Delivery Manager and drive ongoing development, training, and performance. Expect opportunities for career mobility and ongoing learning within a diverse, global organization.