Service Delivery Manager, Professional Services

Proofpoint; Salem (IN); On-site; USD 92,100 - 144,705; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach

Always on recognition

Global collaboration

Job summary

Proofpoint is seeking a Service Delivery Manager for Professional Services to lead end-to-end delivery across an assigned sales region. You will ensure quality, align with customer requirements, and drive successful outcomes while coordinating with Sales, Customer Success, and cross-functional teams.

The role requires hands-on delivery leadership, strong communication, and a track record of managing multiple engagements in a fast-paced, growth-oriented environment.

Qualifications

• 5+ years of experience delivering technical or Professional Services engagements with increasing responsibility.
• Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority.
• Hands on experience in Professional Services, Service Delivery, or Customer Success environments.
• Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities.
• Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving.
• Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams.
• Interest in operational rigor, service quality, and continuous improvement.
• Ability to succeed in a customer focused, fast moving, and growth oriented organization.

Responsibilities

• Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments.
• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes.
• Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization.
• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment.
• Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs.
• Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate.
• Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction.
• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them.
• Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes.
• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions.
• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding.
• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions.
• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities.
• Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes.
• Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization.

Skills

Delivery leadership

Matrixed environment

Delivery experience

Execution discipline

Stakeholder management

Communication skills

Operational rigor

Bachelor’s degree

Education

Bachelor’s degree

Job description

About Us

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

How We Work

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values

• Bold
• Responsive
• Accountable
• Visionary
• Exceptional

Service Delivery Manager, Professional Services

The Service Delivery Manager, Professional Services is responsible for managing end to end service delivery execution and supporting customer outcomes across an assigned sales region. This is a highly visible, customer facing role accountable for delivery quality, consistency, and successful outcomes, while partnering closely with Sales, Customer Success, and cross functional stakeholders. This role operates with ownership and accountability, demonstrating strong execution skills, curiosity, and a desire to continuously improve delivery outcomes. The Service Delivery Manager focuses on operational excellence, structured execution, and cross functional coordination, working effectively within a matrixed, shared resource environment. The ideal candidate is a hands on delivery leader who enjoys solving complex delivery challenges, influencing without authority, and driving predictable outcomes in a fast paced, high growth organization.

Your Responsibilities

• Own and manage Professional Services delivery execution for an assigned sales region, ensuring alignment with customer requirements and internal commitments
• Serve as the Service Delivery Manager for Professional Services engagements, ensuring quality, consistency, and successful outcomes
• Act as the primary point of coordination across delivery teams, partners, and internal stakeholders in a matrixed organization
• Drive resolution of complex delivery challenges by bringing structure, clarity, and cross functional alignment
• Coordinate project delivery using a shared resource model, partnering with peer delivery leaders and functional managers to support utilization and staffing needs
• Monitor workloads, delivery coverage, and skill alignment across active engagements, escalating risks and constraints as appropriate
• Track, analyze, and report on key performance indicators related to delivery effectiveness, quality, and customer satisfaction
• Identify delivery risks, inefficiencies, and improvement opportunities, and partner with leadership to address them
• Apply and reinforce established delivery frameworks, best practices, and technical standards to ensure predictable outcomes
• Participate in continuous improvement activities, including delivery reviews, lessons learned, and corrective actions
• Partner with Sales and Account Management to support pre sales activities, deployment planning, and customer onboarding
• Engage with customer stakeholders to support satisfaction, retention, and successful adoption of Proofpoint solutions
• Collaborate with subject matter experts to support evolving technical and digital delivery capabilities
• Support cross functional initiatives that improve delivery effectiveness and end to end customer outcomes
• Promote a culture of accountability, collaboration, and knowledge sharing across the Professional Services organization

What You Bring to the Team

• 5+ years of experience delivering technical or Professional Services engagements with increasing responsibility
• Strong experience working within a matrixed, shared resource environment, coordinating across teams without direct authority
• Hands on experience in Professional Services, Service Delivery, or Customer Success environments
• Demonstrated execution discipline and ability to manage multiple concurrent engagements and priorities
• Proven ability to resolve delivery challenges through influence, collaboration, and structured problem solving
• Strong communication and stakeholder management skills, with comfort interacting directly with customers and internal teams
• Interest in operational rigor, service quality, and continuous improvement
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience desired
• Ability to succeed in a customer focused, fast moving, and growth oriented organization

Why Proofpoint?

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities

Our Culture

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to [e-mail].

Base Pay Ranges

Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with two paid Wellbeing Days and two paid Volunteer Days per year, plus a three-week Work from Anywhere option.

SF Bay Area, New York City Metro Area

Base Pay Range 123,200.00 - 193,600.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska

Base Pay Range 102,300.00 - 160,820.00 USD

All other cities and states excluding those listed above

Base Pay Range 92,100.00 - 144,705.00 USD