Remote Service Delivery Lead - Enterprise Networking

Nile global; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Nile Secure seeks a seasoned Service Delivery Manager to guide end-to-end deployments for enterprise customers from kickoff to Day 2 operations. You will coordinate internal engineering teams, partners, and customer stakeholders to ensure on-time, in-scope delivery that meets Nile's quality standards.

The ideal candidate combines strong project management with technical networking knowledge and proven leadership in fast-paced, high-growth environments.

Qualifications

• 8+ years in IT service delivery or network deployment.
• 3+ years managing enterprise deployments or complex technical projects.

Responsibilities

• Own end-to-end delivery for customer deployments, on schedule and within scope.
• Lead onboarding, deployment, and handoff to operations.
• Develop detailed project plans with milestones, resources, and dependencies.
• Establish ownership and clear communication across delivery workstreams.
• Identify risks and blockers; implement mitigation plans.
• Coordinate with cross-functional teams including Sales, Engineering, and Support.
• Provide governance updates and drive delivery performance metrics.

Skills

IT service delivery

Network deployment

Project management

Enterprise networking

Stakeholder management

Cross-functional collaboration

Executive communication

Education

PMP/ITIL certification

Tools

Jira

Smartsheet

Microsoft Project

Job description

Nile Secure seeks a seasoned Service Delivery Manager to guide end-to-end deployments for enterprise customers from kickoff to Day 2 operations. You will coordinate internal engineering teams, partners, and customer stakeholders to ensure on-time, in-scope delivery that meets Nile's quality standards.

The ideal candidate combines strong project management with technical networking knowledge and proven leadership in fast-paced, high-growth environments.