Remote Service Contract & Growth Manager

Sungrow Na; Northern (KY); Hybrid; USD 75,000 - 130,000; Full time

Job summary

Sungrow North America is seeking a Service Contract Manager for a fully remote, US-based role that drives development and maintenance of service contracts across North and South America. You will work with Sales, Service, and Legal to align pricing, terms, and scope while ensuring contract compliance and revenue protection.

The role requires 3+ years in contract management and sales administration, a bachelor's in business or similar, and the ability to travel up to 25% with the sales team to

Qualifications

• Minimum 3 years' experience in sales administration and management.
• Minimum 3 years' experience of contract management.
• Travel with sales as needed to provide sales support.
• Minimal bachelor's degree in Business Management or similar.

Responsibilities

• Review Service requirements within MSA and LTSA with customers.
• Coordinate with Sales team non-standard terms within the contracts.
• Manage, review, and coordinate contract changes or proposed edits.
• Review Service prices with Service Management team and create standard prices sheets to all the service offers.
• Coordinate with Operation and Maintenance departments any special requirements for O&M service agreements for PV and Battery storage solution.
• Coordinate with Internal legal department about the details and interpretation of the Service contracts.
• Ensure that scope elements requested in the contracted SOW and supporting Exhibits reflect costs captured in the final fee development exercise
• Seek confirmation of approvals for any bespoke scope element or changes to standard scope language.
• Assist in the maintenance and updating of the terms and conditions of the Base Agreements, supporting Exhibits, and other contract documents.
• Work with other members of Service and Sales to identify best practices and recommend process changes that will improve effectiveness of the process.
• Create and Maintain databases with contract requirements for Service and O&M.
• Present final contract to the Service organization to be able to achieve the contract requirements.
• Be part of the escalation path from customers with contracts changes or issues.
• Maintain great communication to anticipate any issues or any new requirements.
• Collaborate with other departments to get spare parts list, manual and documentation to be provided to customers.
• Collaborate with the Service team on new markets, and possible service offers.

Skills

Communication

Analytical

Detail-oriented

Ownership

Growth mindset

Multicultural environment

Organizational skills

Problem solving

Team collaboration

Willingness to travel

Education

Bachelor's degree in Business Management or similar

Tools

MS Office (Excel, PowerPoint)

Job description

Sungrow North America is seeking a Service Contract Manager for a fully remote, US-based role that drives development and maintenance of service contracts across North and South America. You will work with Sales, Service, and Legal to align pricing, terms, and scope while ensuring contract compliance and revenue protection.

The role requires 3+ years in contract management and sales administration, a bachelor's in business or similar, and the ability to travel up to 25% with the sales team to