Remote Senior Technical Program Manager, Enterprise AI

Jobgether; Oregon; Ibrido; USD 140.000 - 210.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote within the United States

Descrizione del lavoro

Jobgether is representing a partner company seeking a Senior Technical Program Manager based in the United States. You will own enterprise healthcare AI implementations from kickoff to post-launch, coordinating Product, Engineering, Data, Clinical, and customer IT teams while maintaining timelines and scope.

You will drive go-live readiness, executive reporting, and governance, with emphasis on privacy, HIPAA, SOC 2, and BAAs.

Competenze

• Bachelor's degree in a relevant discipline or equivalent professional experience.
• At least 7 years of experience as a Technical Program Manager or in an equivalent technical delivery leadership role, preferably within a leading technology organization.
• Demonstrated experience managing large, complex, cross-functional programs with significant external customer commitments and measurable delivery objectives.
• Previous experience at a high-performing technology company such as Amazon/AWS, Google, Microsoft, Meta, or a comparable organization is strongly preferred.
• Strong technical foundation, ideally developed through previous experience as a software engineer, solutions architect, or in a comparable technical role.
• Ability to confidently interpret architecture diagrams, API specifications, data models, and technical documentation, and identify potential design gaps or integration challenges.
• Proven track record of delivering enterprise customer implementations, technical integrations, or large-scale product launches against strict external deadlines.
• Experience working with healthcare systems, health plans, payers, or other large, highly regulated organizations is strongly preferred.
• Strong understanding of enterprise integration environments, including EHR connectivity, APIs, data pipelines, security requirements, and system dependencies.
• Experience leading technical design reviews and translating complex business requirements into clearly scoped and sequenced engineering work.
• Demonstrated ownership, accountability, and bias for action, with the ability to anticipate problems, make informed decisions, and drive initiatives through completion.
• Comfortable operating in fast-paced, ambiguous environments where priorities and implementation requirements may evolve rapidly.
• Strong leadership and collaboration skills, with the ability to influence stakeholders, coordinate multidisciplinary teams, and maintain alignment without relying solely on formal authority.

Mansioni

• Own the complete lifecycle of enterprise customer implementations, from initial kickoff and planning through go-live and post-launch hypercare, ensuring delivery meets agreed timelines, scope, and customer expectations.
• Develop and manage comprehensive implementation plans across Product, Engineering, Data, Clinical, and customer IT and operations teams. Maintain ownership of critical paths, milestones, dependencies, and delivery commitments.
• Establish and manage effective operating routines, including weekly working sessions, executive steering committee meetings, and internal delivery reviews, ensuring discussions lead to clear decisions and actionable outcomes.
• Proactively identify, monitor, and resolve project risks, dependencies, and blockers. Escalate critical issues early, providing recommended solutions and clear paths forward.
• Lead deployment readiness activities, including cutover planning, rollback criteria, support handoffs, and go/no-go decisions to ensure successful and controlled implementations.
• Prepare clear and comprehensive delivery plans, weekly status reports, risk assessments, retrospectives, and correction-of-error documentation suitable for senior executives and enterprise stakeholders.
• Oversee the technical architecture of customer implementations, including Electronic Health Record (EHR) connectivity, payer and clearinghouse data feeds, API integrations, and underlying data pipelines.
• Lead technical design discussions with customer IT teams and internal engineers, translating business and technical requirements into clearly defined, prioritized engineering deliverables.
• Coordinate technical environment preparation across customer and internal systems, including data access, security reviews, VPN and SFTP connectivity, API configuration, test data availability, and User Acceptance Testing (UAT).
• Partner with Security and Compliance teams to manage customer security questionnaires, HIPAA and SOC 2 reviews, and Business Associate Agreements (BAAs), ensuring compliance requirements are addressed without unnecessarily delaying implementation.
• Serve as the primary program contact for enterprise customers throughout implementation, managing expectations, communicating progress, addressing concerns, and maintaining trust.
• Present implementation progress and technical decisions to senior customer stakeholders, including Vice Presidents of Revenue Cycle, CIOs, and CMOs.
• Coordinate customer-side operational changes, including workflow redesign, end-user readiness, and adoption initiatives, ensuring successful implementation translates into measurable business value.
• Manage the transition from implementation to Customer Success and Support, providing complete documentation of delivered solutions, key decisions, outstanding issues, and ongoing requirements.
• Build and maintain reusable implementation playbooks, templates, checklists, timelines, and readiness criteria to make deployments repeatable, efficient, and scalable.
• Define and monitor delivery metrics, including time-to-value, milestone adherence, defect escape rates, and customer health, providing leadership with clear visibility into program performance.
• Mentor delivery professionals, establish high performance standards, and contribute to the development and scaling of the technical program management function.
• Identify recurring implementation challenges and translate lessons learned into product, platform, and process improvements that accelerate future deployments.

Formazione

Bachelor's degree in a relevant discipline or equivalent professional experience

Descrizione del lavoro

Jobgether is representing a partner company seeking a Senior Technical Program Manager based in the United States. You will own enterprise healthcare AI implementations from kickoff to post-launch, coordinating Product, Engineering, Data, Clinical, and customer IT teams while maintaining timelines and scope.

You will drive go-live readiness, executive reporting, and governance, with emphasis on privacy, HIPAA, SOC 2, and BAAs.