Remote Senior Solutions Engineer — GPU & AI Infrastructure

Pragmatike; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

Pragmatike is seeking a Senior Solutions Engineer to own the technical side of enterprise relationships from pre-sales through onboarding and production usage, working remotely for a fast-growing GPU compute and cloud infrastructure company.

You will collaborate with enterprise customers, account managers, product and infrastructure teams to deploy, run and scale workloads, ensuring successful production rollout and ongoing support.

Qualifications

• 5+ years of experience as a Solutions Engineer, Solutions Architect, Technical Account Manager or similar customer-facing technical role.
• Experience working with cloud infrastructure, GPU infrastructure, AI infrastructure or enterprise compute.
• Strong hands-on knowledge of: Linux; Virtual machines; Kubernetes; Networking; Storage; NVIDIA GPUs.
• Ability to troubleshoot complex infrastructure and AI workloads alongside experienced customer engineers.
• Experience running technical demos, POCs, implementations or enterprise deployments.
• Strong understanding of production infrastructure and the ability to distinguish between customer-facing issues and underlying SRE/engineering problems.
• Excellent communication skills and the ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
• Highly proactive and autonomous: you should be comfortable identifying what needs to happen next without waiting for instructions.
• Strong ownership mentality. You follow problems through to resolution rather than simply passing them to another team.
• Comfortable operating in a fast-moving environment where processes are still being built.
• Fluent English is a MUST and French is preferrable.

Responsibilities

• Own enterprise customer onboarding: manage access, networking, storage, server handover and first workloads through to production.
• Act as the first technical point of contact for enterprise customers, understanding and troubleshooting issues before escalating to SRE or engineering when needed.
• Own technical issues through resolution: provide context to internal teams, coordinate communication and ensure issues are closed properly.
• Support pre-sales activities: lead technical discovery, solution design, sizing, demos and POCs alongside the commercial team.
• Design and run POCs with clear technical success criteria and help customers move from evaluation to production.
• Debug customer workloads hands-on, including inference and multi-GPU workloads, working directly with customer engineering teams.
• Monitor account health proactively: identify technical risks, communicate incidents and RCAs, track uptime and surface potential issues before they become blockers.
• Work cross-functionally with Account Management, Product, SRE and Engineering to translate customer requirements into effective technical solutions.
• Improve the enterprise customer experience by identifying recurring technical problems and creating better onboarding and operational processes.

Skills

Linux

Virtual Machines

Kubernetes

Networking

Storage

NVIDIA GPUs

Troubleshooting

Demos/POCs

Communication

Ownership

Job description

Pragmatike is seeking a Senior Solutions Engineer to own the technical side of enterprise relationships from pre-sales through onboarding and production usage, working remotely for a fast-growing GPU compute and cloud infrastructure company.

You will collaborate with enterprise customers, account managers, product and infrastructure teams to deploy, run and scale workloads, ensuring successful production rollout and ongoing support.