Remote Senior Salesforce Platform Architect

Marsh & McLennan Companies; New York (NY); Remote; USD 125,000 - 218,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition reimbursement and professional

401K retirement programs

Employee assistance programs

Job summary

Marsh McLennan Agency is seeking a Lead Technical Architect, Salesforce Platform to provide hands-on technical leadership across MMA's Salesforce ecosystem. You will partner with stakeholders to design scalable, secure solutions and govern architecture standards across Sales Cloud, Service Cloud, Experience Cloud, and integrations.

The role requires deep Salesforce expertise, mentoring for administrators and developers, and strong communication to align technology with business goals.

Qualifications

• Significant experience as a Salesforce Architect in a complex enterprise environment.
• Hands-on knowledge of Sales Cloud, Service Cloud, Experience Cloud, and platform architecture.
• Ability to translate business needs into scalable Salesforce solutions across configuration, Flow, Apex, Lightning Web Components, data model, security, reporting, and integrations.
• Demonstrated ability to define and govern Salesforce architecture standards, design patterns, naming conventions, release standards, and documentation expectations.
• Experience guiding Salesforce administrators, developers, consultants, vendors, and distributed delivery teams.
• Strong understanding of Salesforce security, sharing model, profiles, permission sets, roles, data quality, and platform performance considerations.
• Experience designing integrations between Salesforce and enterprise systems using APIs, middleware, event-driven patterns, or integration platforms such as MuleSoft.
• Familiarity with Salesforce DevOps, environment management, release management, deployment tools, and change control processes.
• Ability to review technical designs, challenge solution approaches, and ensure solutions are maintainable, scalable, and aligned with platform standards.
• Strong stakeholder management and communication skills, with the ability to explain technical tradeoffs in business terms.
• Experience partnering with delivery leads, product owners, business analysts, and QA/UAT stakeholders to support predictable solution delivery.
• Ability to identify technical debt, assess platform risk, and help prioritize modernization activities.

Responsibilities

• Provide hands-on technical leadership and architecture direction for MMA's Salesforce ecosystem.
• Shape and maintain the technical roadmap for MMA’s Salesforce platform, including Sales Cloud, Service Cloud, Experience Cloud, and integrations.
• Define standards, review designs, and guide DevOps and release practices.
• Mentor administrators and developers to deliver scalable, maintainable solutions.

Skills

Salesforce leadership

Stakeholder management

Architectural governance

Mentor teams

Tools

Salesforce

MuleSoft

Jira

Azure DevOps

Copado

Job description

Marsh McLennan Agency is seeking a Lead Technical Architect, Salesforce Platform to provide hands-on technical leadership across MMA's Salesforce ecosystem. You will partner with stakeholders to design scalable, secure solutions and govern architecture standards across Sales Cloud, Service Cloud, Experience Cloud, and integrations.

The role requires deep Salesforce expertise, mentoring for administrators and developers, and strong communication to align technology with business goals.