Remote Senior Professional Services Leader

Valsoft Corporation; Northern (KY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Fluent Software Group in the United States is seeking a Professional Services Leader to oversee a team delivering software deployments, configurations, data conversions, and trainings for new and existing customers. You will manage multiple projects from kickoff to completion, ensuring on-time delivery, scope adherence, and revenue targets.

You will coach the team to enhance project management, product knowledge, and customer service skills while maintaining strong customer relationships and

Qualifications

• 3+ years of direct people leadership experience.
• 3+ years across project management, account management, customer service, or sales.
• Experience managing software deployment or implementation projects from planning through completion.
• Strong written and verbal communication skills, with the confidence to lead customer meetings and manage expectations.
• Experience managing several projects, deadlines, budgets, and stakeholders at the same time.
• Strong understanding of project management processes, including scope, timelines, risks, dependencies, and closeout.
• Ability to travel as required, with a valid driver's license.

Responsibilities

• Lead the Professional Services Team.
• Manage the team's daily work, priorities, goals, and performance.
• Coach team members and support the development of their project management, product, and customer service skills.
• Ensure the team meets project delivery, billable time, revenue recognition, and customer satisfaction goals.
• Manage multiple software deployment, configuration, data conversion, programming, and training projects from kickoff through completion.
• Build and maintain detailed project plans covering scope, responsibilities, timelines, milestones, dependencies, budgets, billing, and go-live dates.
• Lead productive project meetings and communicate clearly with customers and internal stakeholders.
• Track project progress, risks, decisions, and outstanding tasks using Monday.com and other company tools.
• Coordinate internal and customer resources to keep projects moving and resolve issues quickly.
• Build trusted relationships with customers and understand their business goals, workflows, and software needs.
• Identify additional services that could improve customer outcomes, including configuration changes, training, and other professional services.
• Partner closely with Sales, Client Success, and Client Support to provide a smooth customer experience.
• Ensure completed projects are properly documented and handed over to the Client Support team.
• Improve Professional Services processes, tools, and delivery standards as the company grows.

Skills

People leadership

Project management

Account management

Customer service

Sales

Communication

Education

College degree

Tools

Monday.com

Ruddr

SQL databases

Job description

Fluent Software Group in the United States is seeking a Professional Services Leader to oversee a team delivering software deployments, configurations, data conversions, and trainings for new and existing customers. You will manage multiple projects from kickoff to completion, ensuring on-time delivery, scope adherence, and revenue targets.

You will coach the team to enhance project management, product knowledge, and customer service skills while maintaining strong customer relationships and