Professional Services Leader

Valsoft Corporation; New York (NY); Hybrid; USD 80,000 - 90,000; Full time

Job summary

Fluent Software Group in the United States is seeking a Professional Services Leader to manage a team responsible for implementing and configuring software for new and existing customers. You will oversee multiple projects, coach the team, maintain strong customer relationships, and ensure projects are completed on time, within scope, and against revenue targets.

Location: US (remote), with possible hybrid work if near New York.

Qualifications

• 3+ years of direct people leadership experience.
• 3+ years of experience across project management, account management, customer service, or sales.
• Experience managing software deployment or implementation projects from planning through completion.
• Strong written and verbal communication skills.
• Experience managing several projects, deadlines, budgets, and stakeholders simultaneously.
• Strong understanding of project management processes including scope, timelines, risks, dependencies, and closeout.
• Customer-focused approach and ability to identify solutions that support customer goals.
• Ability to travel as required, with a valid driver's license and access to a vehicle.

Responsibilities

• Lead the Professional Services Team: manage daily work, priorities, goals, and performance; coach team members; ensure project delivery, billable time, revenue recognition, and customer satisfaction.
• Deliver Successful Customer Projects: manage multiple deployment, configuration, data conversion, programming, and training projects from kickoff through completion; build detailed project plans; lead meetings; track progress and issues; coordinate resources.
• Strengthen Customer Relationships and Professional Services Revenue: build trusted relationships; identify additional services; collaborate with Sales, Client Success, and Client Support; ensure proper handover to Client Support; improve processes and tools.

Skills

People leadership

Project management

Customer service

Sales

Communication

Education

College or university degree

Tools

Monday.com

Ruddr

SQL

Job description

AboutFluent Software Group

Fluent Software Groupacquiresand grows vertical market software companies. Our portfolio businesses deliver mission-critical software to the industries they serve, and our Finance team provides the controllership, reporting, and M&A support that keeps the group scaling. As we continue toacquire, we are building a finance function that is technically excellent, systems-driven, and ahead of the curve on AI-enabled automation.

The Opportunity: Professional Services Leader

We are looking for a Professional Services Leader to manage the team responsible for implementing and configuring software for new and existing customers. You will oversee multiple projects, coach the Professional Services team,maintainstrong customer relationships, and ensure projects are completed on time, within scope, and against revenue targets.

Location: US (remote), possibility of working hybrid if around New York

The salary for this role is$80,000- $90,000 USDper year. Final compensation will bedeterminedbased on experience and skills.

WhatYou’llOwn

Lead the Professional Services Team

• Manage the team's daily work, priorities, goals, and performance.
• Coach team members and support the development of their project management, product, and customer service skills.
• Ensure the team meets project delivery, billable time, revenue recognition, and customer satisfaction goals.

Deliver Successful Customer Projects

• Manage multiple software deployment, configuration, data conversion, programming, and training projects from kickoff through completion.
• Build and maintain detailed project plans covering scope, responsibilities, timelines, milestones, dependencies, budgets, billing, and go-live dates.
• Lead productive project meetings and communicate clearly with customers and internal stakeholders.
• Track project progress, risks, decisions, and outstanding tasks using Monday.com and other company tools.
• Coordinate internal and customer resources to keep projects moving and resolve issues quickly.

Strengthen Customer Relationships and Professional Services Revenue

• Build trusted relationships with customers and understand their business goals, workflows, and software needs.
• Identify additional services that could improve customer outcomes, including configuration changes, training, and other professional services.
• Partner closely with Sales, Client Success, and Client Support to provide a smooth customer experience.
• Ensure completed projects are properly documented and handed over to the Client Support team.
• Improve Professional Services processes, tools, and delivery standards as the company grows.

WhatWe’reLooking For

• 3+ of directpeopleleadership experience.
• 3+ years of experience across project management, account management, customer service, or sales.
• Experience managing software deployment orimplementationprojects from planning through completion.
• Strong written and verbal communication skills, with the confidence to lead customer meetings and manage expectations.
• Experience managing several projects, deadlines, budgets, and stakeholders at the same time.
• Strong understanding of project management processes, including scope, timelines, risks, dependencies, and closeout.
• A practical, customer-focused approach and the ability toidentifysolutions that support customer goals.
• Ability to travel asrequired, with a valid driver'slicenceand access to a vehicle.

Strongly Preferred

• A college or university degree.
• Experience with Monday.com,Ruddr, or similar project and time-tracking tools.
• Experience working with SQL databases and queries.
• Experienceidentifyingprofessional services revenue opportunities within existing customer accounts.

WhyFluent Software Group?

• Entrepreneurial Energy:No two days look the same -you’llwork on meaningful problems withreal businessimpact
• High Autonomy, High Impact:Own your work from Day 1 in a team that trusts you to deliver
• Serious Career Growth:Build your path within a growing global software portfolio
• Learning-Driven Culture:Continuous improvement mindset across product, process, and people

Join Us

Help us scale incredible software companies - without losing their entrepreneurial edge. At Fluent, andValsoft,you’llmake a real impact from Day 1.

We use AI-powered tools (including transcription and automatednote-taking) during portions of our interview process to support a consistent and thorough candidate experience. Candidates who require alternative accommodation may request it at any stage of the recruitment process.

Fluent Software Group is committed to building diverse,equitable, and inclusive teams. We welcome applications from candidates of all backgrounds, identities, and experiences, and all qualified applicants will be considered without regard to race, gender, age, disability, religion, sexual orientation, or any other protectedcharacteristic.

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