Remote Senior Manager, ServiceNow Solutions Architecture

McDonald's Corporation; Columbus, Northern (OH, KY); Hybrid; USD 167,000 - 209,000; Full time

Benefits offered by this job

Health and welfare benefits including—

Stock/equity grants

Bonus eligibility

Job summary

McDonald’s Global Technology is seeking a visionary Sr. Manager, Solutions Architecture to lead the ServiceNow platform strategy across IT, HR, Finance, and more.

You will build and mentor a global, remote-first team of solutions architects, define the long-term architectural roadmap, and drive AI-powered features such as Now Assist and Otto. The role requires 8+ years in IT/EA, 3+ years in ServiceNow leadership, and strong stakeholder management.

Qualifications

• 8+ years of professional experience in IT, Software Engineering, or Enterprise Architecture.
• 3+ years of experience in ServiceNow platform design, solution architecture, or technical leadership roles within a large, global enterprise.
• Demonstrated experience managing or mentoring technical teams of developers or architects in a complex, remote-first environment.
• Broad design experience with multi-suite ServiceNow products beyond IT, including HRSD, SecOps, IRM/GRC, App Engine, or custom-scoped portals.
• Experience guiding strategy and implementation for AI-powered features, conversational agents (such as Otto), or predictive analytics.
• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent practical experience.
• Strong communication and stakeholder management skills, with a proven ability to align technical and non-technical business leaders.
• Highly valued certifications include:
• ServiceNow Certified System Administrator (CSA): Preferred.
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS): Highly desirable.

Responsibilities

• Lead and mentor a remote-first team of ServiceNow solutions architects.
• Define Architectural Vision: Develop, govern, and maintain the long-term architectural roadmap for the ServiceNow platform.
• Drive AI Architecture Strategy: Oversee the architectural strategy for AI-powered services on the platform, including Now Assist, NLP models, and Otto.
• Architect Cross-Functional Workflows: Partner with HR, Finance, Cybersecurity, Legal, and Procurement.
• Enforce Platform Governance: Champion 'Golden Instance' principles and design-review standards.
• Coordinate Strategic Partnerships: Oversee relationships with platform vendors, partners, and consultants.
• Optimize Enterprise Integration: Govern global integration patterns via IntegrationHub and enterprise middleware.
• Champion Employee Workflows: Architect scalable Employee Workflows for workplace services and onboarding.

Skills

IT/Enterprise Architecture

ServiceNow

Remote leadership

AI governance

Vendor management

DevOps

Communication

Education

Bachelor's degree in CS/IS

Tools

ServiceNow CSA

ServiceNow CAD/CIS

Job description

McDonald’s Global Technology is seeking a visionary Sr. Manager, Solutions Architecture to lead the ServiceNow platform strategy across IT, HR, Finance, and more.

You will build and mentor a global, remote-first team of solutions architects, define the long-term architectural roadmap, and drive AI-powered features such as Now Assist and Otto. The role requires 8+ years in IT/EA, 3+ years in ServiceNow leadership, and strong stakeholder management.