Remote Senior Manager, Customer Success

Varonis Systems, Inc.; United States; A distancia; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

Varonis Systems, Inc. is seeking a Manager of Customer Success to lead a regional team of Technical Account Managers and Customer Success professionals, drive retention and growth, and align customer initiatives with company goals.

You will oversee strategic planning, cross-functional collaboration, and performance tracking, while fostering a customer-centric culture and delivering measurable outcomes across high-value accounts.

Formación

• 5+ years in customer success, account management, or related field
• At least 3 years in a leadership role
• Bachelor's degree in business, Marketing, or related field; MBA a plus
• Strong strategic planning and execution skills
• Excellent leadership and team management abilities
• Exceptional communication and interpersonal skills
• Analytical and problem-solving mindset with data-driven approach
• Solid SaaS product understanding and ability to explain tech to non-technical stakeholders

Responsabilidades

• Develop and implement customer success strategies aligned with company objectives
• Lead, mentor, and develop TAMs and CSOMS teams
• Build and maintain strong relationships with key customers
• Define and track KPIs to measure success
• Collaborate with Sales, Product, Marketing and Support for cohesive strategy
• Gather and analyze customer feedback to inform product improvements
• Identify and mitigate risks to satisfaction and retention
• Provide regular updates to senior leadership on initiatives and outcomes

Conocimientos

Customer success

Leadership

Strategic planning

Data analysis

Educación

Bachelor's degree in business/Marketing

MBA or equivalent experience

Herramientas

CRM software (e.g., Salesforce)

Data analytics tools

Descripción del empleo

Varonis Systems, Inc. is seeking a Manager of Customer Success to lead a regional team of Technical Account Managers and Customer Success professionals, drive retention and growth, and align customer initiatives with company goals.

You will oversee strategic planning, cross-functional collaboration, and performance tracking, while fostering a customer-centric culture and delivering measurable outcomes across high-value accounts.