Remote Senior Director of Customer Success & Growth

KatRisk; Chicago (IL); Remote; USD 180,000 - 270,000; Full time

Job summary

KatRisk is seeking a Head of Customer Success to own and scale our client success function. This hands-on, client-facing leadership role drives satisfaction, retention, and growth across a portfolio of enterprise clients in the data analytics space.

You'll partner with sales, product, and engineering to ensure clients derive maximum value from our platform, onboard new clients, manage health metrics, and mentor a growing CS team in a remote, startup-like environment.

Qualifications

• 5+ years in customer success or related role.
• Experience managing enterprise or technical client portfolios.
• Experience in the insurance, reinsurance, or catastrophe risk industry.
• Hands-on, startup-style environment capable of setting strategy and executing.
• Strong communication to translate complex concepts for non-technical audiences.
• Proven ability to manage and develop direct reports.
• Proficiency with CRM and customer success tools such as Salesforce or Gainsight.

Responsibilities

• Serve as the senior point of contact for KatRisk's client portfolio, building trust-based relationships with stakeholders.
• Develop and execute customer success strategies that drive adoption, retention, and expansion.
• Lead onboarding for new clients and ensure a smooth implementation experience.
• Monitor client health and proactively identify risks, addressing churn or dissatisfaction.
• Mentor and develop team members and guide their professional growth.
• Partner with the sales team on renewals and upsell opportunities.
• Serve as the voice of the customer to product and engineering to inform the roadmap.
• Develop and maintain customer success playbooks, processes, and metrics to scale the function.

Skills

Customer success

Account management

B2B SaaS

Data analytics

Communication

Mentoring

CRM tools

Tools

Salesforce

Gainsight

Job description

KatRisk is seeking a Head of Customer Success to own and scale our client success function. This hands-on, client-facing leadership role drives satisfaction, retention, and growth across a portfolio of enterprise clients in the data analytics space.

You'll partner with sales, product, and engineering to ensure clients derive maximum value from our platform, onboard new clients, manage health metrics, and mentor a growing CS team in a remote, startup-like environment.