Remote Senior Manager AI-Driven QA & Audit Operations

Cotiviti; Northern (KY); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Disability

Life insurance

401(k) savings plans

Paid family leave

9 paid holidays per year

17-27 days PTO per year

Job summary

Cotiviti is seeking a Senior Manager, Quality Assurance to lead a cross-functional team in building AI-enabled QA programs. You will govern quality standards, audit guidelines, and monitoring processes, ensuring accurate, proactive identification of opportunities and measurable improvements across AI-supported and human-reviewed workflows.

This leadership role partners with operations, analytics, technology, training, and client services to drive remediation plans, governance, and continuous

Qualifications

• Bachelor’s degree in related field required.
• 3+ years of technical leadership experience: people and projects.
• AI-native experience using generative AI applications to improve analysis, workflow efficiency, communication, decision support, and quality program execution.
• Proven experience influencing behavior, reinforcing expectations, and driving adoption of process, quality, or performance improvements across audit teams.
• Experience in a HIPAA-regulated environment.

Responsibilities

• Owns and matures the quality program framework, including quality controls, sampling strategy, escalation routines, governance cadence, and sustained monitoring.
• Defines, measures, and monitors accuracy, consistency, and decision quality across AI-supported and human-reviewed workflows.
• Identifies early quality signals, accuracy drift, and client-facing or operational exposure before issues escalate externally, using root cause analysis, trend monitoring, and risk segmentation.
• Partners consultatively with operations, analytics, technology, training, and client-facing leaders to translate quality findings into action.
• Develops remediation plans with containment, ownership, timelines, measurable success criteria, governance checkpoints, and evidence of sustained improvement.

Skills

Quality Assurance

Leadership

AI/ML awareness

Excel

Communication skills

HIPAA

Root cause analysis

Education

Bachelor's degree in related field

Tools

Excel

Job description

Cotiviti is seeking a Senior Manager, Quality Assurance to lead a cross-functional team in building AI-enabled QA programs. You will govern quality standards, audit guidelines, and monitoring processes, ensuring accurate, proactive identification of opportunities and measurable improvements across AI-supported and human-reviewed workflows.

This leadership role partners with operations, analytics, technology, training, and client services to drive remediation plans, governance, and continuous