Remote Senior Living Support Specialist

Aline; Kentucky; Hybrid; USD 21,000 - 26,000; Full time

Job summary

Aline is a leading provider of support services for senior living communities, helping prospects and their families find the ideal living arrangement with compassionate guidance. We are seeking Customer Service Representatives to join our team in a remote/hybrid role with flexible scheduling, including weekend shifts.

In this role you will respond to inquiries via phone, email, chat, or social media; provide accurate product information; troubleshoot issues; and document interactions in the CRM.

Qualifications

• Clear verbal and written communication.
• Genuine desire to assist prospects courteously.
• Analytical problem-solving abilities.
• Willingness to learn quickly and adapt to multitask.
• Strong time-management and organization.
• Team-oriented with collaborative mindset.
• Empathy and patience in customer interactions.
• Basic proficiency with common software and CRM systems.
• Ability to de-escalate conflicts diplomatically.
• Commitment to continuous learning and process improvement.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, or social media.
• Provide accurate information about products, services, and company policies to address customer inquiries.
• Assist customers in troubleshooting technical issues with products or services, guiding them through step-by-step solutions when necessary.
• Document all customer interactions accurately and thoroughly in the CRM system, including details of inquiries, resolutions, and any follow-up actions required.
• Collaborate with other team members, supervisors, or departments to resolve complex issues or escalate unresolved matters as needed.
• Meet or exceed performance metrics such as call handling time, adherence, call quality.
• Maintain a positive and professional demeanor in all customer interactions, representing the company's brand values and image effectively.
• Stay updated on product knowledge, company policies, and industry trends through training sessions and self-directed learning.
• Adhere to company guidelines and protocols for data security, privacy, and compliance with regulations.
• Continuously seek opportunities for process improvement or efficiency enhancement in customer service workflows.
• Uphold a high standard of service excellence, ensuring each customer interaction leaves a positive impression and fosters customer loyalty.

Skills

Communication

Customer focus

Problem solving

Adaptability

Time management

Teamwork

Empathy

Technical skills

Conflict resolution

Continuous learning

Education

High School Diploma

Job description

Aline is a leading provider of support services for senior living communities, helping prospects and their families find the ideal living arrangement with compassionate guidance. We are seeking Customer Service Representatives to join our team in a remote/hybrid role with flexible scheduling, including weekend shifts.

In this role you will respond to inquiries via phone, email, chat, or social media; provide accurate product information; troubleshoot issues; and document interactions in the CRM.