Remote Senior Knowledge & Research Services Lead

O'Melveny & Myers LLP

San Francisco (CA)

Hybrid

USD 190,000 - 250,000

Full time

10 days ago

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Benefits offered by this job

Remote work options

Job summary

O'Melveny & Myers LLP in San Francisco, CA, seeks a Senior Knowledge & Research Services Manager to lead high-quality legal and business research support for lawyers, clients, and firm teams. This is a visible leadership role overseeing managers and analysts, shaping service delivery, and collaborating with attorneys, practice groups, and department leaders to deliver timely, reliable research.

The Senior Manager will guide trends, training, and tool usage, ensuring efficient workflows and

Qualifications

Three years of experience managing people, including supervising, mentoring, coaching, and leading a team.
Master's degree in library science or a related field is required.
Strong knowledge of legal and business research tools and strategy.

Responsibilities

Lead the day-to-day work of the research services function, set priorities, and align services with firm, client, attorney, and practice group needs.
Supervise research managers and analysts and provide clear guidance, coaching, professional development, and feedback.
Oversee research workflow across the centralized and virtual request management system to ensure requests are handled consistently, efficiently, and to high standards.
Monitor request data, service trends, attorney feedback, and practice group priorities to identify opportunities to improve research support, staffing, training, and workflows.
Partner with the Director of Information Services to develop short- and long-term goals for research services and help translate those goals into practical plans and measurable improvements.
Promote the firm’s research services by building strong relationships with attorneys, practice groups, and business professionals and by setting clear expectations for service delivery.
Create, coordinate, and support training that helps research team members, attorneys, and staff use research tools, resources, and workflows effectively.
Provide subject matter expertise on legal and business research tools, research strategy, and best practices for delivering authoritative, efficient, and practical research support.
Work with Electronic Resources staff, research managers, vendors, and other stakeholders to evaluate, test, select, and improve research tools and services.
Participate in department and team initiatives that support broader Knowledge & Research Services goals.
Support other projects and duties as assigned. The role may occasionally require work outside normal business hours for urgent attorney or client needs.