Remote Senior Intake Coordinator (DME & Home Health)

Paradigm; Tennessee; Remoto; USD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellness

Financial incentives

Vacation

Volunteer time

Learning and development

Descrizione del lavoro

Paradigm, a nationwide remote-enabled specialty care management organization, is seeking a detail-oriented Senior Intake Coordinator to join our Intake Operations team. You will handle incoming calls, create DME and Home Health referrals, and ensure accurate referrals with timely communication to payers, clients, and providers.

The ideal candidate has 1+ year of experience with injured workers or workers’ compensation, strong communication and computer skills, and a commitment to delivering

Competenze

• Some college credit and/or experience in a related discipline.
• At least one year of experience working with Injured Workers or Workers’ Compensation Insurance.
• Excellent communication skills, verbal and written; Proficient in reading, grammar, and mathematics.
• Strong computer skills (e.g., Outlook, Excel, Word, Teams, proprietary software for which training will be provided); Accuracy and efficiency required.
• Knowledgeable of medical terminology.
• Maintain Confidentiality of all data, including ensuring protection injured workers' rights, Protected Health Information (PHI).
• Equipment/Machinery Used: Standard office equipment including phones, calculators, copiers, scanners, fax, laptop/PC, copiers, various computer programs, mailing equipment, etc.

Mansioni

• Receive and answer phone calls in a professional, timely manner, assisting with processing DME and Home Health referrals.
• Communicate messages to internal team in an effective, efficient manner.
• Maintain payer billing location information as well as adjusters and case managers' information.
• Process DME and HH billing for mailing as assigned.
• Create DME and Home Health referrals, create files, and maintain applicable data with document filing for incoming faxes, invoices, notes, and prescriptions.
• Assist with implementing and maintaining new customers in proprietary software.
• Notify appropriate internal departments regarding new referrals.
• Manage incoming mail and follow up as needed.
• Respond to inquiries within set timeframes and policies; follow up with supervisor or colleagues as needed.
• Assist with special projects as assigned.
• Support Paradigm’s mission with excellent customer service and regulatory compliance.
• Maintain reliable and predictable attendance during scheduled work hours.

Conoscenze

Communication

Microsoft Office

Medical terminology

Attention to detail

Multi-tasking

Formazione

Some college credit

Strumenti

Proprietary software

Descrizione del lavoro

Paradigm, a nationwide remote-enabled specialty care management organization, is seeking a detail-oriented Senior Intake Coordinator to join our Intake Operations team. You will handle incoming calls, create DME and Home Health referrals, and ensure accurate referrals with timely communication to payers, clients, and providers.

The ideal candidate has 1+ year of experience with injured workers or workers’ compensation, strong communication and computer skills, and a commitment to delivering