Remote Senior Host Growth & Incentives Lead

Traveltechessentialist; United States; On-site; USD 192,000 - 240,000; Full time

Job summary

Airbnb is seeking a Senior Host Development Lead in the US to drive incentives, recognition, and education across the host lifecycle. You will shape programs like Superhost and partner with Product, Marketing, Data Science, Policy, Design, Customer Support, Community, and Supply to ensure scalable, culturally aware programs.

The role demands 12+ years of experience in loyalty or incentive design, strong analytics, and exceptional communication to influence executives and external partners.

Qualifications

• Senior leader with 12+ years of experience in incentive and loyalty programs, Strategy, Marketing, B2B education, or a proven track record of designing and scaling loyalty/rewards systems that drive engagement, behavior change, and measurable business results.

Responsibilities

• Lead the strategy of Airbnb’s host community incentives, recognition and benefits programs.
• Design and implement initiatives that deepen host quality, educate hosts on actions to strengthen their businesses, drive retention.
• Cultivate strong cross-functional relationships to represent the host perspective and ensure incentive systems scale globally while adapting to local contexts.
• Drive the ongoing evolution of the Superhost program, ensuring it remains an exemplar of business impact, quality, and host recognition.
• Incubate and test incentive and recognition programs for new lines of business, such as Experiences and Services.
• Define program goals and optimize program effectiveness by aligning to OKRs and data-driven insights.
• Partner in end-to-end operational execution of host incentive and recognition—scoping work, securing stakeholder alignment and financial viability, managing vendors, overseeing operational excellence, and delivering measurable business impact.
• Provide clear and compelling communication of program strategy, performance, and impact to cross-functional partners and senior/executive leadership.
• Partner with production and marketing teams to deliver high-quality, on-brand programs—including recognition campaigns, benefit frameworks, badging, incentive systems, requirements policies, and supporting education.
• Advocate for and implement creative approaches to incentive design, balancing strategic rigor with innovative, engaging solutions.
• Mentor and support junior team members, fostering a culture of excellence, inclusion, and collaboration.

Skills

Incentive and loyalty programs

Job description

Airbnb is seeking a Senior Host Development Lead in the US to drive incentives, recognition, and education across the host lifecycle. You will shape programs like Superhost and partner with Product, Marketing, Data Science, Policy, Design, Customer Support, Community, and Supply to ensure scalable, culturally aware programs.

The role demands 12+ years of experience in loyalty or incentive design, strong analytics, and exceptional communication to influence executives and external partners.