Remote Senior Healthcare Customer Specialist (Part-Time)

UnitedHealth Group; Dallas (TX); Remote; USD 25,000 - 44,000; Part time

Benefits offered by this job

Remote work flexibility

Job summary

UnitedHealth Group is seeking a Senior Customer Service Representative to deliver an exceptional experience to 45–65 callers daily. The role includes researching healthcare claims, collaborating with providers, and meeting performance goals in efficiency, accuracy, and attendance.

The position is part-time, 25 hours per week, with five-hour shifts 11:00 am–4:00 pm CST, Monday through Friday. Training spans 12 weeks with 4 weeks of paid training and 8 weeks on-the-job, after which you remain

Qualifications

• High School Diploma / GED OR equivalent experience.
• Must be 18 years of age OR older.
• 1+ years of work at home experience.
• 1+ years of experience working in a call center position.
• Working knowledge with computer and Windows PC applications.

Responsibilities

• Review and research incoming healthcare claim calls from providers by navigating multiple computer systems and platforms and verifies the data / information necessary for processing.
• Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems.
• Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding.
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, and attendance.
• Answer incoming phone calls from members and identify the type of assistance the customer needs.

Skills

Call center experience

Home-based work

Windows PC familiarity

Education

High School Diploma or GED

Tools

Internet access

Dedicated home office

Job description

UnitedHealth Group is seeking a Senior Customer Service Representative to deliver an exceptional experience to 45–65 callers daily. The role includes researching healthcare claims, collaborating with providers, and meeting performance goals in efficiency, accuracy, and attendance.

The position is part-time, 25 hours per week, with five-hour shifts 11:00 am–4:00 pm CST, Monday through Friday. Training spans 12 weeks with 4 weeks of paid training and 8 weeks on-the-job, after which you remain