Remote Senior Director, Operations & Contact Center

One Call; Richmond (VA); Remoto; USD 130.000 - 170.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Paid time off (18 days)

Health benefits

401(k) matching

Life insurance

Disability insurance

Counseling program

Foundation support

Descrizione del lavoro

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure that drive efficient service delivery. You will lead standardization of workflows, manage tools and platforms, and partner with cross-functional leaders to turn strategic initiatives into actionable plans.

A bachelor’s or master’s in business or accounting is required, with at least eight years in management and five years leading teams.

Competenze

• Bachelor's or master's in business or accounting required.
• Eight+ years in management with proven track record.
• Preferred experience in operations, customer service transformation, or digital field.

Mansioni

• Lead development and scaling of operational strategies.
• Standardize processes and optimize workflows across teams.
• Oversee tools and platforms for performance and delivery.
• Identify automation opportunities to improve efficiency.
• Monitor KPIs and service levels to ensure targets.
• Collaborate with partners and stakeholders to drive value.

Conoscenze

Leadership

Communication skills

Analytical skills

Operations knowledge

Formazione

Bachelor's or Master's in business or accounting

Strumenti

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descrizione del lavoro

One Call is seeking a Senior Director of Operations Support to scale operational processes, systems, and infrastructure that drive efficient service delivery. You will lead standardization of workflows, manage tools and platforms, and partner with cross-functional leaders to turn strategic initiatives into actionable plans.

A bachelor’s or master’s in business or accounting is required, with at least eight years in management and five years leading teams.