Remote Senior DevOps Engineer: Observability & SRE

United States Digital Space LLC; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Health insurance

Flexible PTO

401K with employer match

Paid parental leave

Employee Assistance Program

Job summary

The company LLC is a remote‑first technology partner delivering federal, commercial, and nonprofit digital services. This DevOps Engineer IV role focuses on operational resilience, observability, and site reliability engineering for mission‑critical cloud services.

You will set up monitoring with AWS CloudWatch, Prometheus, Grafana, and Loki; build golden signals dashboards; implement CI/CD pipelines; manage Tier 2/3 production support; and mentor engineers while supporting recruiting efforts.

Qualifications

• Bachelor's degree and 8+ years of relevant experience or equivalent
• 5+ years of hands-on experience with AWS, Terraform (or similar IaC), and Git/GitLab in production environments
• Experience supporting multiple engineering teams from a shared DevOps/platform function
• Designing and building CI/CD pipelines in GitLab/Jenkins with gates
• Strong knowledge of Docker and orchestration with AWS ECS/EKS/Fargate
• Familiarity with DevSecOps practices and vulnerability remediation
• Excellent communication in a collaborative Agile/SAFe environment
• Proven experience in SRE, production operations, or incident response
• BCDR planning and disaster recovery exercises

Responsibilities

• Set up and operate monitoring and observability tooling (AWS CloudWatch, Prometheus, Grafana, Loki) for real-time visibility into health, performance, and infrastructure
• Build and maintain Golden Signals dashboards measuring latency, traffic, errors, and saturation
• Implement the DORA metrics roadmap using Grafana and GitLab analytics to establish performance baselines
• Manage Tier 2/3 production support within strict SLAs: 1-hour initial response, 4-hour critical resolution, 99.9% uptime
• Write Root Cause Analyses within 3 business days of severity-1 outages; maintain on-call runbooks
• Author and maintain the BCDR plan with cross-region replication, Route 53 routing, and Secrets Manager; coordinate biannual drills
• Configure centralized alerting and incident tooling (Jira/ServiceNow, MS Teams, AWS Chatbot)
• Implement AWS Auto Scaling and ELB; deliver sprint performance reports and cost-optimization recommendations
• Support recruiting by evaluating homework and potentially assisting with interviews

Skills

Communication

Agile

Mentoring

SRE

Incident response

Cloud monitoring

Documentation

Team leadership

Cross-team collaboration

Public sector experience

Education

Bachelor's degree

Tools

AWS

Terraform

Git/GitLab

Docker

Kubernetes

Prometheus

Grafana

Loki

Jira Service Desk/ServiceNow

Job description

The company LLC is a remote‑first technology partner delivering federal, commercial, and nonprofit digital services. This DevOps Engineer IV role focuses on operational resilience, observability, and site reliability engineering for mission‑critical cloud services.

You will set up monitoring with AWS CloudWatch, Prometheus, Grafana, and Loki; build golden signals dashboards; implement CI/CD pipelines; manage Tier 2/3 production support; and mentor engineers while supporting recruiting efforts.