Customer Operations Playbooks Architect & Handoff Lead

Big Internet Seller Services Inc; United States; On-site; USD 99,000 - 124,000; Full time

Job summary

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content, including playbooks, health rules, and handoff logic.

This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategies into scalable, reliable CSP assets and reporting on their performance to lifecycle managers and CS partners.

Qualifications

• 5+ years building and maintaining playbooks, rules, and workflows in Gainsight CSP (required).
• Experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps).

Responsibilities

• Own the build, quality, and ongoing maintenance of Gainsight CSP content, including playbooks, health rules, and handoff alerting logic.
• Monitor and report on the success of CSP assets to lifecycle managers and CS counterparts.

Skills

Cross-functional collaboration

Project management

Analytical mindset

Tools

Gainsight CSP

CRM integrations

Job description

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content, including playbooks, health rules, and handoff logic.

This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategies into scalable, reliable CSP assets and reporting on their performance to lifecycle managers and CS partners.