Remote Gainsight CSP Expert CS/RevOps Builder

AlphaSense; United States; Remote; USD 99,000 - 124,000; Full time

Job summary

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content. You’ll translate lifecycle strategy into scalable, reliable CSP playbooks, health rules, and handoff logic, partnering with Lifecycle marketing, CS, and RevOps for alignment.

You will drive end-to-end configuration, testing, and launch, while enforcing quality standards and thorough documentation to support scale.

Qualifications

• 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP.
• Experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps).
• Strong systems-thinking mindset with a track record of building for scale across volume/segments/use cases.
• Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies.
• Rigorous approach to QA and documentation; able to establish process and standards where none exist.
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks is strongly preferred.
• Analytical mindset with ability to troubleshoot logic issues and explain root causes to non-technical stakeholders.
• Excellent cross-functional communication and project management skills; able to manage multiple build requests.
• B2B SaaS experience preferred; customer marketing, customer success, or RevOps background is relevant.

Responsibilities

• Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
• Design and maintain handoff alerting logic with RevOps to route signals to owners with minimal false positives.
• Establish and enforce build quality standards (naming, docs, QA/testing, version control) for scalable playbooks.
• Monitor live playbooks and alerts, identify breakage or data issues, and resolve them proactively.
• Partner with Lifecycle lead and RevOps on data architecture and system dependencies feeding CSP logic.
• Build and maintain internal docs of playbook logic, ownership, and change history for auditability.
• Evaluate portfolio for redundancy and optimization as strategies evolve.
• Serve as Customer Marketing Gainsight SME advising lifecycle marketing and CS stakeholders.

Skills

Gainsight CSP

Cross-system data architecture

Customer lifecycle health scoring

Documentation and QA discipline

RevOps data models and CRM integration

Job description

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content. You’ll translate lifecycle strategy into scalable, reliable CSP playbooks, health rules, and handoff logic, partnering with Lifecycle marketing, CS, and RevOps for alignment.

You will drive end-to-end configuration, testing, and launch, while enforcing quality standards and thorough documentation to support scale.