Gainsight CSP Expert Role at AlphaSense | $124K

AlphaSense; United States; Remote; USD 99,000 - 124,000; Full time

Job summary

AlphaSense is seeking a Customer Operations Manager to own the build, quality, and ongoing maintenance of Gainsight CSP content. You’ll translate lifecycle strategy into scalable, reliable CSP playbooks, health rules, and handoff logic, partnering with Lifecycle marketing, CS, and RevOps for alignment.

You will drive end-to-end configuration, testing, and launch, while enforcing quality standards and thorough documentation to support scale.

Qualifications

• 5+ years of hands-on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP.
• Experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps).
• Strong systems-thinking mindset with a track record of building for scale across volume/segments/use cases.
• Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross-system dependencies.
• Rigorous approach to QA and documentation; able to establish process and standards where none exist.
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks is strongly preferred.
• Analytical mindset with ability to troubleshoot logic issues and explain root causes to non-technical stakeholders.
• Excellent cross-functional communication and project management skills; able to manage multiple build requests.
• B2B SaaS experience preferred; customer marketing, customer success, or RevOps background is relevant.

Responsibilities

• Own end-to-end build of Gainsight CSP playbooks from requirements gathering through configuration, testing, and launch.
• Design and maintain handoff alerting logic with RevOps to route signals to owners with minimal false positives.
• Establish and enforce build quality standards (naming, docs, QA/testing, version control) for scalable playbooks.
• Monitor live playbooks and alerts, identify breakage or data issues, and resolve them proactively.
• Partner with Lifecycle lead and RevOps on data architecture and system dependencies feeding CSP logic.
• Build and maintain internal docs of playbook logic, ownership, and change history for auditability.
• Evaluate portfolio for redundancy and optimization as strategies evolve.
• Serve as Customer Marketing Gainsight SME advising lifecycle marketing and CS stakeholders.

Skills

Gainsight CSP

Cross-system data architecture

Customer lifecycle health scoring

Documentation and QA discipline

RevOps data models and CRM integration

Job description

Gainsight CSP Expert Role at AlphaSense | $124K — Remote

This role is a strong niche specialization opportunity in the intersection of Revenue Operations and Customer Success technology. Gainsight CSP expertise is a high-demand, relatively rare skill in the B2B SaaS market — professionals who own it end-to-end command premium compensation and strong career leverage.

Compensation benchmark: At $99,200-$124,000, this aligns with mid-to-senior CS Ops/RevOps individual contributor ranges at growth-stage SaaS companies. For a pure Gainsight admin role, this is competitive; for someone who also bridges strategy (lifecycle, customer marketing), it reflects fair but not top-of-market pay. Senior Gainsight Admins at large enterprises can earn $130,000-$160,000+.

Skills you’ll build:

• Advanced Gainsight CSP configuration (highly transferable across SaaS CS orgs)
• Cross-system data architecture (CRM, CDP, product usage integrations)
• Customer lifecycle and health scoring frameworks
• Documentation and QA discipline — valuable at any scale

Culture signals: AlphaSense is a well-funded, fast-growing AI/FinTech SaaS company. The role description emphasizes building from scratch and establishing standards, suggesting a maturing but not fully systematized ops function — expect autonomy paired with ambiguity.

Green flags: High ownership, cross-functional visibility, SME positioning. Watch for: The role is narrowly technical (Gainsight-specific); career progression depends on how much strategic input is welcomed beyond the builder function. Confirm whether a path toward CS Ops leadership exists.

AlphaSense is the AI platform redefining market intelligence and workflow orchestration, trusted by thousands of leading organizations to drive faster, more confident decisions in business and finance. The platform combines domain-specific AI with a vast content universe of over 500 million premium business documents — including equity research, earnings calls, expert interviews, filings, news, and internal proprietary content. Purpose-built for speed, accuracy, and enterprise-grade security, AlphaSense helps teams extract critical insights, uncover market-moving trends, and automate complex workflows with high-quality outputs. With AI solutions like Generative Search, Generative Grid, and Deep Research, AlphaSense delivers the clarity and depth professionals need to navigate complexity and obtain accurate, real-time information quickly. For more information, visit www.alpha-sense.com .

About the Role:

We’re seeking a Customer Operations Manager to own the build, quality, and ongoing maintenance of our Gainsight content — including playbooks, health rules, and human handoff alerting logic. This role sits at the intersection of customer marketing and RevOps, translating lifecycle strategy into scalable, reliably-functioning CSP content. You’ll be the Customer Marketing content builder in Gainsight, ensuring every playbook is built to specification, monitoring and reporting on their success to lifecycle managers and CS counterparts.

Who You Are:

• 5+ years of hands‑on experience building and maintaining playbooks, rules, and workflows in Gainsight CSP (required)
• Demonstrated experience designing alerting or handoff logic between marketing/lifecycle systems and human teams (CS, Sales, RevOps)
• Strong systems‑thinking mindset with a track record of building for scale — able to anticipate where logic will break as volume, segments, or use cases multiply
• Experience partnering closely with RevOps or CS Ops on shared data models, CRM integrations, and cross‑system dependencies
• Rigorous approach to QA and documentation; comfortable establishing process and standards where none exist
• Familiarity with customer health scoring, lifecycle segmentation, or adoption frameworks strongly preferred
• Analytical mindset with the ability to troubleshoot logic issues independently and communicate root cause clearly to non‑technical stakeholders
• Excellent cross‑functional communication and project management skills; able to manage multiple concurrent build requests and competing priorities
• B2B SaaS experience preferred; customer marketing, customer success, or RevOps background all relevant

What You’ll Do:

• Own end-to-end build of Gainsight CSP playbooks — from requirements gathering with lifecycle marketing, CS, and RevOps stakeholders through configuration, testing, and launch
• Design and maintain human handoff alerting logic in partnership with RevOps, ensuring the right signals route to the right owners at the right time with minimal false positives or missed triggers
• Establish and enforce build quality standards (naming conventions, documentation, QA/testing protocols, version control) so playbooks scale cleanly as new use cases and teams are added
• Monitor and report on live playbooks and alerts on an ongoing basis, proactively identifying and resolving breakage, logic drift, or data issues before they impact customers
• Partner with Lifecycle lead and RevOps on data architecture and system dependencies (CRM, health score inputs, product usage data) that feed CSP logic, flagging upstream issues that affect playbook accuracy
• Build and maintain internal documentation of playbook logic, ownership, and change history to support auditability and smooth handoffs as the team scales
• Continuously evaluate the playbook portfolio for redundancy, performance, and opportunities for consolidation or optimization as lifecycle and adoption strategy evolves
• Serve as Customer Marketing Gainsight subject matter expert, advising lifecycle marketing and CS stakeholders on capabilities and constraints when building new initiatives

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

Base Compensation Range: $99,200 - $124,000 USD

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense's commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Is this Customer Operations Manager role fully remote? The job posting does not specify remote, hybrid, or on‑site requirements, but it is listed as a US-based position. Candidates should confirm the work arrangement directly with AlphaSense during the interview process. What is the salary range for this role at AlphaSense? The base compensation range is $99,200-$124,000 USD annually. Final offers depend on experience and expertise. You may also receive a performance-based bonus and equity. Is Gainsight CSP experience mandatory for this role? Yes — 5+ years of hands‑on experience building and maintaining playbooks, rules, and workflows specifically in Gainsight CSP is listed as a hard requirement. What background is preferred for applicants? B2B SaaS experience is preferred, with backgrounds in customer marketing, customer success, or RevOps all considered relevant. Familiarity with customer health scoring and lifecycle segmentation is a strong plus. Does AlphaSense offer equity compensation for this role? Yes, in addition to the base salary range, candidates may be offered equity and a performance‑based bonus as part of the total compensation package.

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