Remote Senior Customer Care Specialist – Fast-Paced Support

Wayfair LLC; United States; Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Parental Leave

Tuition Reimbursement

Employee Discount

Volunteer Day

Job summary

Wayfair LLC is seeking a Senior Customer Service Associate for a 100% virtual, full-time position. Shifts cover 8-hour blocks between 8:00 AM and 10:00 PM EST with two days off.

The role offers an hourly starting rate of $18.60 plus quarterly bonuses up to $2,200 and a $500 referral bonus, with full benefits and a focus on delivering a best-in-class customer experience. You will handle post-order inquiries on shipping, returns, replacements, and order status, engaging with customers in a

Qualifications

• Must be 18 years or older.
• High School Diploma, GED, or equivalent.
• English language proficiency required.
• Training is mandatory with no time off during training period.
• Candidates must pass a skills assessment.

Responsibilities

• Provide a high-level customer experience via calls, chats, and emails.
• Handle 50–60 contacts per shift in a fast-paced environment.
• Aim for first contact resolution and meet performance metrics.
• Escalate systemic issues and share trends with leadership.
• Navigate multiple tools and systems to find solutions for customers.

Skills

Customer service

Multitasking

Communication

Problem solving

Tech savvy

Education

High School Diploma

Tools

Windows OS

Job description

Wayfair LLC is seeking a Senior Customer Service Associate for a 100% virtual, full-time position. Shifts cover 8-hour blocks between 8:00 AM and 10:00 PM EST with two days off.

The role offers an hourly starting rate of $18.60 plus quarterly bonuses up to $2,200 and a $500 referral bonus, with full benefits and a focus on delivering a best-in-class customer experience. You will handle post-order inquiries on shipping, returns, replacements, and order status, engaging with customers in a