Remote: Senior Cloud Support Engineer & Technical Lead

Wasabi; United States; On-site; USD 101,440 - 152,160; Full time

Benefits offered by this job

Comprehensive benefits package

Bonus or variable compensation

Equity opportunities

Job summary

Wasabi is hiring a Principal Cloud Support Engineer who will be a key technical leader in the Support team. This role encompasses advanced troubleshooting, managing escalations, and providing technical advisory to enterprise customers.

Located in the United States, the position involves collaborating with various departments and mentoring other engineers. The starting salary ranges from $101,440 to $152,160, reflecting competitive pay for this critical role.

Qualifications

• 10+ years of relevant work experience.
• 10+ years of experience in cloud infrastructure roles.
• Deep understanding of backup software and applications using APIs & SDKs.

Responsibilities

• Act as the highest escalation point for customer issues.
• Lead root cause investigations and collaborate with Engineering.
• Create and maintain advanced troubleshooting guides.

Skills

Expert-level hands-on experience with AWS S3 Cloud Storage

Technical support experience

Strong knowledge of Linux and networking protocols

Experience leading escalations

Education

Bachelor of Science degree in Network/System/Computer Science

AWS Solutions Architect Associate Certified

Job description

Wasabi is hiring a Principal Cloud Support Engineer who will be a key technical leader in the Support team. This role encompasses advanced troubleshooting, managing escalations, and providing technical advisory to enterprise customers.

Located in the United States, the position involves collaborating with various departments and mentoring other engineers. The starting salary ranges from $101,440 to $152,160, reflecting competitive pay for this critical role.