Remote Senior Client Relationship Analyst

Carrington; Coraopolis (Allegheny County); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Comprehensive healthcare

401(k) match

Education reimbursement

Job summary

Carrington Mortgage Services is seeking a Senior Client Relationship Analyst to partner with senior management and internal teams, owning critical counterparty relationships in mortgage servicing. The role involves documenting servicing requirements, preparing investor materials, and leading ad hoc analyses while supporting loan servicing transfers and process improvements.

This remote position requires travel on occasion and offers a target pay range of $90,000 to $100,000, reflecting seniority

Qualifications

• Solid comprehension of mortgage servicing and operations.
• Proficient in MS Office applications, specifically PowerPoint and Excel.
• Excellent verbal and written communication skills.
• Excellent internal/external customer-facing skills.
• Team-player with self-motivation and ability to work independently.
• Familiarity with MortgageServ/LoanServ or comparable systems.
• Ability to apply critical thinking to develop solutions.
• Ability to work remotely with high-speed internet.
• Occasional travel may be required.
• Bachelor’s degree in business, economics, finance or mathematics.
• 2–4 years’ experience in relationship management or client services within mortgage servicing.

Responsibilities

• Independently manage counterparty relationships with limited reliance on management.
• Willingly accept and implement direction and strive to exceed departmental standards and operational goals.
• Maintain day-to-day operational relationships with external senior executives and internal partners.
• Maintains and track open deliverables within the department system of record.
• Provide frequent and periodic relationship briefings and status updates to senior management.
• Develop and facilitate investor presentations with internal and external senior management teams and follow up on any outstanding deliverables.
• Learn all aspects of the business process, key performance drivers, and operational report metrics for all counterparty relationships and ensure compliance.
• Gain expert knowledge of the operational systems and utilization within the business process.
• Gather and document client/investor servicing requirements and ensure compliance.
• Participate in the initial diligence process; analyze loan portfolio data, identify delinquency rates and other key portfolio metrics.
• Ensure required documents, approvals, and instructions are in place for relationship servicing.
• Consult with internal/external clients on industry or organizational changes affecting the delivery of services.
• Coordinate the quality control process between investors and internal business units to ensure alignment between investor loan servicing guidelines and CMS servicing operations.
• Perform loan data analysis to validate and communicate test results to client/investor or internal business unit.
• Analyze investor, prospective business plans, and service requirements to ensure compliance with contractual requirements.
• Ensure account documentation is up-to‑date and accurate.
• Participate in project communications, training materials, and business procedures/documentation.
• Coordinate with appropriate internal departments regarding client/investor instructions and process changes.
• Assist with change management and process improvement.
• Analyze portfolio performance and recommend opportunities for improved service delivery.
• Evaluate process recommendations received from internal departments and determine appropriate corrective action.
• Propose solutions for any potential reputational exposure or related service issues.
• Maintain compliance with CMS policies and procedures.
• Escalate issues of risk concern to management, and maintain appropriate data integrity and confidentiality.
• Perform other duties as assigned.

Skills

Mortgage servicing

Communication skills

Independent work

Problem solving

Project management

Education

Bachelor’s degree in business/economics/finance/math

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Carrington Mortgage Services is seeking a Senior Client Relationship Analyst to partner with senior management and internal teams, owning critical counterparty relationships in mortgage servicing. The role involves documenting servicing requirements, preparing investor materials, and leading ad hoc analyses while supporting loan servicing transfers and process improvements.

This remote position requires travel on occasion and offers a target pay range of $90,000 to $100,000, reflecting seniority