Remote Senior Call Center Manager

Gainwell Technologies; West Sacramento (CA); Hybrid; USD 116,000 - 166,000; Full time

Job summary

Gainwell Technologies in West Sacramento, CA, is seeking a Senior Call Center Manager to lead multiple contact center operations, ensuring service levels, customer satisfaction, and financial performance across channels.

This senior role partners with leaders across departments to optimize processes, forecast volumes, manage budgets, and drive operational excellence in a remote-friendly environment with California residency required.

Qualifications

• Five or more years of support services, project, or program experience.
• Five or more years of leadership or supervisory experience.
• Experience working with technology industry.
• Experience working with company products and operating systems.
• Experience working with proposals.

Responsibilities

• Lead multiple contact center functions and operations to meet service levels.
• Identify and implement process improvements to increase efficiency and customer satisfaction.
• Forecast volume, staffing models, and capacity plans with stakeholders.
• Develop and manage annual operating budgets and labor costs.
• Monitor financial performance and take corrective actions.

Skills

Leadership experience

Support services experience

Tech industry experience

Products & OS knowledge

Proposal experience

Job description

Gainwell Technologies in West Sacramento, CA, is seeking a Senior Call Center Manager to lead multiple contact center operations, ensuring service levels, customer satisfaction, and financial performance across channels.

This senior role partners with leaders across departments to optimize processes, forecast volumes, manage budgets, and drive operational excellence in a remote-friendly environment with California residency required.