Remote Senior Billing Specialist – Global SaaS OTC

Relativity; Las Vegas (NV); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity in Las Vegas, NV is seeking a Senior Billing Specialist to manage end-to-end invoicing and contract processing for a global customer base across SaaS, license, and services.

You will own billing queues, maintain SOPs, support cross-functional teams, and drive process improvements, including AI-based automation, while collaborating with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure accurate transactions in a high-growth environment.

Qualifications

• 5+ years of invoicing and billing experience, preferably with SaaS products, usage-based billing models, and a global-customer base.
• Proficiency in financial software, large ERP systems, billing and revenue management software and tools, preferably experience with Zuora, Salesforce, and Workday.
• History of implementing process improvements, leveraging technology and tools.
• Advanced knowledge of Microsoft Office tools.

Responsibilities

• Process the full range of contracts across all product lines for a global customer base of both direct and indirect commercial and government contracts.
• Handle all deal types: new business, add-ons, renewals, replacements, terminations, extensions.
• Execute month-end and mid-month billing cycles across all product lines, including SaaS, license, and services.
• Assist with the Finance Queue and Salesforce billing tickets, ensuring timely resolution of billing inquiries and issues.
• Own key customer accounts and serve as a subject matter expert for billing inquiries and escalations.
• Partner cross-functionally with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure efficient and accurate transaction processing.

Skills

Accounts Receivable

Billing

Communication

Customer Service

Data Entry

ERP Systems

Invoices

Microsoft Excel

Payment Processing

Education

Bachelor's degree in Business, Finance, or Accounting

Tools

Zuora

Salesforce

Workday

Job description

Relativity in Las Vegas, NV is seeking a Senior Billing Specialist to manage end-to-end invoicing and contract processing for a global customer base across SaaS, license, and services.

You will own billing queues, maintain SOPs, support cross-functional teams, and drive process improvements, including AI-based automation, while collaborating with Revenue Accounting, Deal Desk, Sales Operations, and Legal to ensure accurate transactions in a high-growth environment.