Remote Senior Billing Specialist, SaaS & OTC Expert

Relativity; Houston (TX); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Relativity is seeking a Senior Billing Specialist to own billing queues, handle contract processing, and drive accurate invoicing for a global SaaS portfolio. You will work across Revenue Accounting, Deal Desk, Sales Ops, and Legal to optimize the order-to-cash cycle in a fast-growing environment.

Responsibilities include executing month-end cycles, maintaining SOPs, and pursuing automation with AI tools. A strong background in SaaS billing and ERP systems is required.

Qualifications

• 5+ years invoicing and billing experience, preferably with SaaS products and a global customer base.
• Proficiency in financial software, large ERP systems, and billing/revenue management tools (Zuora, Salesforce, Workday).
• History of implementing process improvements using technology and tools.
• Advanced knowledge of Microsoft Office tools.
• Emphasis on teamwork and collaboration across multiple participants.
• Highly organized and detail-oriented with multiple priorities and deadlines.
• Strong analytical and problem-solving skills.
• Effective communicator with cross-functional teams and senior leadership.
• Prior experience in a high-growth SaaS or technology company is a plus.
• Bachelor's degree in Business, Finance, or Accounting preferred.

Responsibilities

• Process the full range of contracts across product lines for a global customer base.
• Handle deal types: new business, add-ons, renewals, replacements, terminations, and extensions.
• Execute month-end and mid-month billing cycles across SaaS, license, and services.
• Assist with Finance Queue and Salesforce billing tickets, ensuring timely resolution.
• Manage customer usage balance, license extensions, and new license requests.
• Maintain and update Billing SOPs; assist with onboarding and training.
• Identify and drive opportunities to improve billing efficiency, including AI adoption.
• Lead or assist billing-related projects, pricing changes, and new product launches.
• Own key customer accounts and act as billing SME for inquiries and escalations.
• Collaborate with Revenue Accounting, Deal Desk, Sales Ops, and Legal to evolve the OTC cycle.
• Support ad-hoc projects, audits, and cross-functional initiatives.
• Be part of a global team with focus on teamwork and guidance across levels.

Skills

Invoicing

SaaS Billing

Financial Software

ERP Systems

Communication

Analytical Skills

Teamwork

Microsoft Excel

Education

Bachelor's degree in Business, Finance, or Accounting

Tools

Zuora

Salesforce

Workday

Job description

Relativity is seeking a Senior Billing Specialist to own billing queues, handle contract processing, and drive accurate invoicing for a global SaaS portfolio. You will work across Revenue Accounting, Deal Desk, Sales Ops, and Legal to optimize the order-to-cash cycle in a fast-growing environment.

Responsibilities include executing month-end cycles, maintaining SOPs, and pursuing automation with AI tools. A strong background in SaaS billing and ERP systems is required.