Remote Senior Associate, Global Visa & Consular Services

Vialto; Raleigh (NC); Remote; USD 50,000 - 80,000; Full time

Job summary

Vialto is seeking a Senior Associate for its U.S. Consular Services team to manage business visa and consular matters from initial assessment through completion, delivering thoughtful guidance and exceptional client service.

You will collaborate with clients, embassies, consulates, and global colleagues to support successful case outcomes and expand advisory responsibilities in a collaborative environment.

Qualifications

• 3–6 years of directly relevant business visa experience.
• Hands-on experience preparing and managing business visa applications.
• Strong case management experience supporting matters from initiation through completion.
• Experience coordinating visa appointments and managing consular processing requirements.
• Experience liaising directly with embassies and consulates in support of business visa and consular matters.
• Strong understanding of corporate business visa processes and outbound travel authorization requirements.
• Proven ability to manage multiple priorities and deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• Strong client service orientation and relationship management capabilities.
• Ability to work independently while collaborating effectively across global teams.
• High attention to detail, organization, and problem-solving skills.

Responsibilities

• Manage an active portfolio of business visa and consular matters from initiation through completion.
• Assess business visa requirements and provide appropriate guidance based on traveler circumstances and destination requirements.
• Prepare, coordinate, review, and monitor business visa applications and supporting documentation.
• Serve as a point of contact for clients, providing timely updates, issue resolution, and proactive guidance throughout the case lifecycle.
• Coordinate visa appointment scheduling and consular processing activities.
• Liaise directly with embassies and consulates to support business visa and consular matters.
• Partner with Vialto colleagues globally to support cross-border business visa and consular services.
• Monitor government and consular updates and communicate relevant changes internally and externally.
• Maintain accurate case records and adhere to Vialto quality standards and operational procedures.
• Provide technical guidance, coaching, and quality review support to junior team members.
• Support larger client projects and contribute to process improvements and operational excellence initiatives.
• Contribute to client advisory discussions and help strengthen long-term client relationships through a consultative service approach.

Skills

Business visa experience

Case management

Communication skills

Multitasking

Job description

Vialto is seeking a Senior Associate for its U.S. Consular Services team to manage business visa and consular matters from initial assessment through completion, delivering thoughtful guidance and exceptional client service.

You will collaborate with clients, embassies, consulates, and global colleagues to support successful case outcomes and expand advisory responsibilities in a collaborative environment.