Remote Senior Applied AI Engineer - Operations Automation

Action1; United States; Teletrabalho; USD 140 000 - 190 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Flexible hours

Career growth

Resumo da oferta

Action1 seeks a Senior Applied AI Engineer to join Operations and transform repetitive workflows into AI-powered tools. You will collaborate with Support, Finance, Sales Ops, HR, IT, and Legal to design and deliver automated solutions that save time, reduce errors, and improve processes.

You will own the end-to-end delivery, evaluate tools, and ensure data governance and security while building scalable production backends and integrations with NetSuite, Salesforce, and ServiceNow.

Qualificações

• 4+ years in operations engineering, business systems, automation, or a similar role, with 1+ years building production LLM or AI-enabled workflows.
• Hands-on experience with workflow automation platforms and REST APIs, webhooks, JSON, and OAuth.
• Strong working knowledge of prompt design, retrieval-augmented generation, and agent/tool-use patterns.

Responsabilidades

• Work with teams to understand their workflows, find bottlenecks, and propose improvements.
• Agree process changes with the COO and relevant teams before implementation.
• Build AI tools and automations that connect business systems and handle tasks such as document processing or ticket triage.
• Deliver working versions quickly and improve them through feedback.
• Prioritize opportunities by time saved, error reduction, and risk.
• Measure whether solutions deliver those benefits, reduce costs, and are actually used.
• Run and support what you build.
• Test AI outputs, keep integrations reliable as systems change, and manage failures, latency, and cost.
• Protect customer and employee data through limited access, minimal exposure, and redaction before model calls.
• Work with IT and Security on safeguards, audit trails, and human review where needed.
• Evaluate AI tools and vendors, and recommend when to use an existing solution versus building one.
• Document workflows and runbooks, train teams to use the solutions, and help them identify and request further automations.
• First 30 days: Understand key workflows and systems, and deliver a prioritized automation backlog
• First 90 days: Ship 3-5 production automations or integrations with measured impact, and publish AI usage and data-handling standards
• First year: Establish a repeatable intake-to-deployment process, show clear gains in hours saved and error reduction, and make AI tooling a trusted part of daily operations

Conhecimentos

Workflow automation

Python/JavaScript

REST APIs

AI security

Problem solving

Ferramentas

NetSuite

Salesforce

ServiceNow

REST APIs

Descrição da oferta de emprego

Action1 seeks a Senior Applied AI Engineer to join Operations and transform repetitive workflows into AI-powered tools. You will collaborate with Support, Finance, Sales Ops, HR, IT, and Legal to design and deliver automated solutions that save time, reduce errors, and improve processes.

You will own the end-to-end delivery, evaluate tools, and ensure data governance and security while building scalable production backends and integrations with NetSuite, Salesforce, and ServiceNow.