Remote Senior Analyst, Customer Success Outcomes

Ladders

United States

Remote

USD 130,000 - 178,000

Full time

28 hours ago

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Benefits offered by this job

Remote US-based

Leadership exposure

Data-driven culture

Modern tools

Equity & bonus

Job summary

Ladders is seeking a Customer Success Outcomes Senior Analyst to join a leader in the Enterprise Technology space. This remote role supports customer success leadership with reporting, analytics, and data quality needed to better understand performance and customer outcomes.

You will build the infrastructure that helps teams prioritize accounts, evaluate portfolio health, and surface meaningful risk and expansion signals.

Qualifications

3+ years in SaaS customer success analytics or BI.
Bachelor's degree in Data Analytics, Business, Statistics, CS, or equivalent.
Advanced SQL proficiency for complex queries.
Experience building executive dashboards in Tableau.
Familiarity with data QA and modeling in operational contexts.
Knowledge of Snowflake or Databricks.
Strong investigation and communication skills for data analysis.
Ability to integrate AI tools for data exploration and automation.

Responsibilities

Build and maintain executive dashboards and reporting infrastructure for customer success leadership.
Deliver reporting layers that support account prioritization and performance classification.
Define health flags and validate risk and expansion alerts with Product and CS leaders.
QA data products by validating outputs and documenting limitations.
Drive analytics infrastructure for segment and portfolio reviews to inform leadership decisions.
Maintain data models linking customer value to product feedback.
Manage data operations by querying and cleaning multi-source data across platforms.