Remote Senior Account Manager, Healthcare Partnerships

CVS Health; Madison (WI); Remote; USD 47,000 - 122,000; Full time

Job summary

CVS Health is seeking a Senior Analyst, Account Management to oversee Meritain's partner portfolio, coordinating navigation, advocacy, and vendor relationships. The role serves as the primary operations contact and focuses on delivering service excellence and issue resolution across multiple stakeholders.

You will collaborate with Account Executives, client management teams, implementations, and operations to monitor performance, support deployments, and drive improvements that enhance client,

Qualifications

• 3+ years in account management, client management, healthcare operations, or related roles.
• Experience managing operational relationships with clients, vendors, or cross-functional teams.
• Ability to coordinate issue resolution and drive outcomes across teams.
• Strong written and verbal communication, with meeting facilitation skills.
• Experience analyzing operational performance and recommending improvements.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage day-to-day support of Meritain's partner portfolio and act as primary operations contact.
• Coordinate issue remediation, governance processes, and escalation handling.
• Partner with sales, client management, implementations, and operations to drive performance.
• Support strategy initiatives, enabling growth and improve client/member experience.

Skills

Account management

Healthcare operations

Project coordination

Communication

Data analysis

Education

Bachelor's degree in Business Administration/Healthcare Administration

Tools

Excel

PowerPoint

Teams

Outlook

Job description

CVS Health is seeking a Senior Analyst, Account Management to oversee Meritain's partner portfolio, coordinating navigation, advocacy, and vendor relationships. The role serves as the primary operations contact and focuses on delivering service excellence and issue resolution across multiple stakeholders.

You will collaborate with Account Executives, client management teams, implementations, and operations to monitor performance, support deployments, and drive improvements that enhance client,