Remote Seasonal Tier I Tech Support Agent

Jth Tax Llc; Lincoln (NE); Hybrid; USD 18,000 - 25,000; Part time

Job summary

Liberty Tax Service is seeking a Tier I Tech Support Agent for a seasonal, remote US role. The candidate will provide first-level technical support to franchisees and staff, diagnose basic issues, and escalate more complex problems as needed.

Strong communication and customer service orientation are essential. The position requires a high school diploma or equivalent, and prior customer service or technical support experience is preferred.

Qualifications

• High school diploma or equivalent required.
• Experience in a customer service or technical support role preferred.
• Ability to explain technical issues in simple terms.

Responsibilities

• Respond to customer support requests via phone, email, or ticketing system.
• Diagnose basic technical issues and provide solutions to customers.
• Escalate complex issues to Tier 2 support or the Tech Support Manager when necessary.
• Maintain and update support tickets in the ticketing system.
• Provide customers with step-by-step guidance to resolve common technical issues.
• Create and maintain knowledge base articles for recurring issues.
• Deliver excellent customer service by addressing inquiries with professionalism and care.
• Collaborate with team members and managers to improve service quality.

Skills

Communication

Technical knowledge

Customer service

Problem solving

Time management

Adaptability

Education

High school diploma or equivalent

Job description

Liberty Tax Service is seeking a Tier I Tech Support Agent for a seasonal, remote US role. The candidate will provide first-level technical support to franchisees and staff, diagnose basic issues, and escalate more complex problems as needed.

Strong communication and customer service orientation are essential. The position requires a high school diploma or equivalent, and prior customer service or technical support experience is preferred.