Remote Seasonal Dental Benefits Support Agent

Qualfon; Oklahoma City (OK); À distance; USD 17 000 - 24 000; Plein temps

Résumé du poste

Qualfon is hiring Remote Seasonal Customer Service Representatives to work from home (100% remote) from Oklahoma. The role involves handling inbound calls about benefits and claims with paid training from home in Oklahoma.

You will respond to inquiries via phone, address eligibility and benefits questions for dental providers, document encounters in the tracking system, and multitask across several computer applications while maintaining a friendly, professional demeanor in a fast-paced

Qualifications

• One-year previous call center or equivalent role/position.
• Ability to attend 100% classroom training program.
• Dental care industry experience and knowledge considered a strong advantage.
• Passion to meet or exceed performance goals.
• Working in a time-sensitive environment.
• Typing speed of 25 WPM with 90% accuracy required.
• Strong communication skills - clear, caring and professional.
• Solid computer skills, including MS Office and navigating the web.
• Reliability, flexibility, and a commitment to getting the job done right.

Responsabilités

• Respond to inquiries via inbound and outbound service; telephone interactions to address a variety of customer inquiries in a consistently polite manner.
• Main type will be handling basic Eligibility and Benefits questions to dental Providers
• Forwarding specific inquiries as directed for priority resolution
• Documenting each encounter/resolution in the computer tracking system
• Strong capacity to retain information
• Aptitude to deliver on all customer requests/concerns with a friendly and professional demeanor.
• Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
• Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
• At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.

Connaissances

Call center experience

Typing 25 WPM

Communication skills

MS Office

Web navigation

Reliability and punctuality

Outils

MS Office

Description du poste

Qualfon is hiring Remote Seasonal Customer Service Representatives to work from home (100% remote) from Oklahoma. The role involves handling inbound calls about benefits and claims with paid training from home in Oklahoma.

You will respond to inquiries via phone, address eligibility and benefits questions for dental providers, document encounters in the tracking system, and multitask across several computer applications while maintaining a friendly, professional demeanor in a fast-paced