Outdoor Gear Customer Experience Specialist

Automatic Data Processing, Inc.; Lake Oswego (OR); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work schedule

Employee discount on Yakima products

Bonus plan based on company perfomance

Medical/dental/vision insurance

Job summary

Yakima Products Inc. is seeking a Consumer Service Rep to join the Customer Service Team in Lake Oswego, OR. The role focuses on empathetic communication, problem solving, and resolving customer inquiries across calls, chats, and emails.

The ideal candidate has an AA degree and at least one year of outdoor retail customer service experience, with strong English communication and organizational skills. The position offers a hybrid schedule with in-office three days a week and remote options on

Qualifications

• AA degree from an accredited college, or equivalent experience.
• 1 year of customer service experience in outdoor retail sales preferable (experience selling Yakima racks a plus).
• Excellent verbal and written, interpersonal and professional interactive skills are necessary to perform at a high degree of proficiency.
• Ability to effectively develop work systems to manage workload, work independently and efficiently, have a keen ability to prioritize and address needs in advance.
• Ability to establish and maintain effective working relationships with internal/external employees and consumers.

Responsibilities

• Answers incoming calls, chats or tickets via email. Research and provide information such as vehicle fit, customer history data, order information, delivery issues, proof of delivery, etc.
• Provide troubleshooting and problem-solving skills to resolve consumer problems in a timely, efficient, cost effective, professional manner, and within established guidelines.
• Process orders (including new, cancellation or additions to current order), warranty/PI claims, credits/returns and respond to customers' inquiries.
• Builds relationships with consumers by phone, email or chat providing empathy and support.
• Informs customer of standard procedures, order status and/or resolution of problems, if applicable. Follow up, either verbally or in writing to ensure proper customer satisfaction.
• Increase sales through suggestive selling to consumers.

Skills

Customer service

Interpersonal skills

Problem solving

Communication skills

Time management

Education

AA degree from an accredited college, or equivalent experience

Tools

MS Windows

MS Office

Outlook

Job description

Yakima Products Inc. is seeking a Consumer Service Rep to join the Customer Service Team in Lake Oswego, OR. The role focuses on empathetic communication, problem solving, and resolving customer inquiries across calls, chats, and emails.

The ideal candidate has an AA degree and at least one year of outdoor retail customer service experience, with strong English communication and organizational skills. The position offers a hybrid schedule with in-office three days a week and remote options on