Remote Search Engineer - Technical Support (US Govt)

Lucidworks; United States; Remote; USD 104,000 - 143,000; Full time

Benefits offered by this job

Discretionary variable bonus

Comprehensive medical, dental, and vision coverage

Generous PTO policy

Job summary

A leading technology firm is seeking a Search Engineer to provide technical support for their products. The successful candidate will assist clients with technical issues, document solutions, and collaborate with internal teams. Familiarity with search technologies like Apache Lucene/Solr and a passion for customer service is essential. This remote role is open to US candidates in Mountain or Pacific time zones. Experience in a fast-paced environment is preferred. The salary ranges from $104,000 to $143,000.

Qualifications

• 2+ years of hands-on experience with Search technologies.
• 3+ years professional experience in a customer-facing tech support role.
• Must be a U.S. citizen due to government contracts.

Responsibilities

• Assist clients in resolving technical issues with the product.
• Document solutions in knowledge base articles.
• Collaborate with internal teams to resolve critical issues.

Skills

Experience with Apache Lucene/Solr

Technical support experience

Proficiency in Java

Customer communication

Knowledge of data science concepts

Education

BS or higher in Engineering or Computer Science

Tools

Zendesk

Cloud platforms (GCP, Azure, AWS)

Kubernetes

Job description

A leading technology firm is seeking a Search Engineer to provide technical support for their products. The successful candidate will assist clients with technical issues, document solutions, and collaborate with internal teams. Familiarity with search technologies like Apache Lucene/Solr and a passion for customer service is essential. This remote role is open to US candidates in Mountain or Pacific time zones. Experience in a fast-paced environment is preferred. The salary ranges from $104,000 to $143,000.