US Federal Support Engineer - Elastic Stack Expert

elastic; New York (NY); On-site; USD 113,100 - 178,900; Full time

Benefits offered by this job

Competitive pay

Health coverage for family

Flexible schedules

Generous vacation days

Volunteer time off

Parental leave

Job summary

A leading search technology company is seeking a Support Engineer for their team in New York. This role involves providing expert-level technical support to US Federal customers, ensuring issues are resolved promptly and maintaining strong customer relationships. Candidates should have a technical background in fields like System Administration, experience with the Elastic Stack, and strong communication skills. The position requires a commitment to working overnight shifts for an 18-month period with competitive pay and benefits.

Qualifications

• Proven experience in Technical Support in a technology business.
• Strong verbal and written communication skills in English.
• Ability to operate in a small team and handle confidentiality.

Responsibilities

• Provide expert-level service to US Federal customers.
• Ensure technical customer issues are resolved within contractual SLAs.
• Maintain strong customer relationships for technical support.

Skills

Technical Support Experience

Strong Communication Skills

Customer-Oriented Focus

Linux/Unix Experience

Tools

Elastic Stack

Job description

A leading search technology company is seeking a Support Engineer for their team in New York. This role involves providing expert-level technical support to US Federal customers, ensuring issues are resolved promptly and maintaining strong customer relationships. Candidates should have a technical background in fields like System Administration, experience with the Elastic Stack, and strong communication skills. The position requires a commitment to working overnight shifts for an 18-month period with competitive pay and benefits.