Remote Scaled Customer Manager - French Speaking

DocuSign; United States; Remote; USD 80,000 - 140,000; Full time

Job summary

DocuSign seeks a Scaled Customer Manager (French Speaking) to drive high-volume, 1:1 engagements that deliver measurable outcomes for enterprise customers. You will operate in a remote, international setting and collaborate with Digital CSMS, CSAMs, AEs, and Renewal Specialists to influence adoption and renewal strategies.

You will translate technical concepts into practical guidance, document engagements in Gainsight and Salesforce, and contribute to scalable playbooks that extend our digital

Qualifications

• 3+ years of related experience with a Bachelor’s or Master’s degree.
• Fluent in the primary language(s) of the customer segment supported (e.g., English plus regional language).
• Experience in customer-facing roles such as customer success, account management, consulting, support or implementation, preferably within SaaS.
• Experience breaking down technical enablement into clear, step-by-step guidance for non-technical audiences.
• Experience crafting and delivering clear, concise customer communications across email, calls and digital channels.
• Experience working with data and reports (e.g., usage, health scores) to prioritise actions and track impact.

Responsibilities

• Work at scale across a portfolio of customers to increase satisfaction and long-term value, as measured by customer health, product usage, net revenue retention and post-engagement feedback.
• Deliver targeted 1:1 engagements (e.g., health checks, optimisation sessions, feature adoption, use-case design) to diagnose current usage, uncover blockers and recommend best-practice solutions on Docusign IAM, eSignature and related products within Scaled CSM scope.
• Partner with Digital CSMS, CSAMS, AEs and Renewal Specialists to engage customers identified through CTAs, digital campaigns, webinars or renewal workflows-especially under-trending or at-risk accounts and those approaching key renewal dates
• Run renewal-readiness and adoption-focused sessions that clarify value, optimize existing use cases, surface new use cases and help protect and grow recurring revenue
• Translate technical and product concepts into clear, easy-to-follow guidance, including recommended configurations, workflows and next steps tailored to the customer's business objectives
• Document all engagements, recommended actions and outcomes in Gainsight and Salesforce to ensure full visibility for the wider account team and to inform scaled success programs
• Collaborate with internal teams (Digital Success, CSAMs, Sales, Renewals, Support, Marketing and Operations) to share customer insights, influence product and program priorities, and continuously improve our scaled success motions
• Contribute to playbooks, best-practice content and success stories that can be reused in digital programs and by peers across Scaled, Digital and designated CSAM teams

Job description

DocuSign seeks a Scaled Customer Manager (French Speaking) to drive high-volume, 1:1 engagements that deliver measurable outcomes for enterprise customers. You will operate in a remote, international setting and collaborate with Digital CSMS, CSAMs, AEs, and Renewal Specialists to influence adoption and renewal strategies.

You will translate technical concepts into practical guidance, document engagements in Gainsight and Salesforce, and contribute to scalable playbooks that extend our digital