Remote Renewal Coordinator SaaS Contracts

DocuSign; United States; Remote; USD 70,000 - 95,000; Full time

Job summary

DocuSign is seeking a Renewal Coordinator (English Speaking) to manage a portfolio of renewal contracts remotely. You will own renewals, negotiate favorable terms, and protect customer trust while identifying growth opportunities within a SaaS environment.

This high-impact role reports to the Manager, Renewal Specialists and requires strong collaboration with Account Executives, Customer Success and Pricing teams.

Qualifications

• Eligible to work in Egypt.
• Fluent in written and spoken English.
• Bachelor's degree.
• 2+ years of Renewal Management, Account Management or Customer Success, ideally within SaaS offerings.

Responsibilities

• Implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust
• Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals
• Evaluate diverse problems where analysis of data requires evaluation of identifiable factors
• Adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting
• Achieve financial and strategic revenue, bookings and billings targets
• Evaluate your portfolio to prioritize time to render the most favorable outcomes
• Leverage customer data and behavior to assess the health of each renewal

Skills

Fluent English

Education

Bachelor's degree

Job description

DocuSign is seeking a Renewal Coordinator (English Speaking) to manage a portfolio of renewal contracts remotely. You will own renewals, negotiate favorable terms, and protect customer trust while identifying growth opportunities within a SaaS environment.

This high-impact role reports to the Manager, Renewal Specialists and requires strong collaboration with Account Executives, Customer Success and Pricing teams.