Remote SBA Loan Servicing Specialist

First Citizens Bank; Raleigh (NC); Remote; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive benefits program

Job summary

A prominent banking institution is seeking a remote role for customer support in SBA Lending. This position serves as the main contact for customers post-loan closing, handling inquiries, and ensuring compliance with SBA requirements. Responsibilities include managing accounts, performing operational tasks, and developing customer relationships. Ideal candidates should possess a Bachelor's Degree or equivalent experience in support or operations, with preferred knowledge in SBA processes. A comprehensive benefits program is offered to support associates.

Qualifications

• 0 years of experience required with a Bachelor's Degree or 4 years with a High School Diploma.
• Preferred: Knowledge of SBA, loan closing, and commercial banking.

Responsibilities

• Manage accounts and ensure compliance.
• Perform operational tasks during inquiries.
• Develop relationships with customers.
• Provide troubleshooting assistance.

Skills

Customer service skills

Operations knowledge

Relationship management

Education

Bachelor's Degree in Support, Operations, or Customer Service

High School Diploma or GED with 4 years of experience

Tools

E-Tran

PCFS (Loan Manager)

Job description

A prominent banking institution is seeking a remote role for customer support in SBA Lending. This position serves as the main contact for customers post-loan closing, handling inquiries, and ensuring compliance with SBA requirements. Responsibilities include managing accounts, performing operational tasks, and developing customer relationships. Ideal candidates should possess a Bachelor's Degree or equivalent experience in support or operations, with preferred knowledge in SBA processes. A comprehensive benefits program is offered to support associates.