Remote Salesforce & NED Engagement Operations Specialist

HelloKindred; United States; Remote; USD 18,000 - 32,000; Part time

Job summary

HelloKindred is seeking a Salesforce Administrator to support the South Africa-based programme remotely. You will maintain CRM data, manage contacts and event-related information, and ensure data quality across campaign records and post-event processes.

The role emphasizes accurate data handling, efficient inbox management, and collaboration with the programme team to meet deadlines in a remote setting.

Qualifications

• Proven, hands-on Salesforce experience is essential.
• Experience maintaining CRM records, updating contact information, and managing campaign or event-related data.
• Strong administrative and organisational skills, with excellent attention to detail.

Responsibilities

• Maintain and update contact records, campaign information, and event-related data within Salesforce.
• Create and update contacts, manage attendance statuses, and ensure records are accurate and complete.
• Maintain event campaign records and ensure attendee information is correctly captured.
• Update post-event attendance records to trigger automated follow-up communications.
• Identify and correct duplicate, outdated, or incomplete records.
• Investigate missing information and ensure CRM records meet internal data quality requirements.
• Support the consistent use of Salesforce processes and workflows across the programme.
• Monitor and manage the programme's shared inbox, responding to enquiries in a timely and professional manner.
• Handle event registration queries, access requests, attendee questions, and general programme enquiries.
• Manage incoming requests efficiently and elevate more complex matters to the relevant team members.

Skills

Salesforce admin

CRM management

Data quality

Event data

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

HelloKindred is seeking a Salesforce Administrator to support the South Africa-based programme remotely. You will maintain CRM data, manage contacts and event-related information, and ensure data quality across campaign records and post-event processes.

The role emphasizes accurate data handling, efficient inbox management, and collaboration with the programme team to meet deadlines in a remote setting.