Remote Salesforce & Fundraising Operations Specialist

Room to Read; United States; Remoto; USD 63.000 - 77.000; Tempo pieno

Vantaggi offerti da questo lavoro

Employer-paid premiums for medical, 2

Dependent coverage for medical/dental/

Descrizione del lavoro

Room to Read is seeking a Salesforce & Fundraising Operations Associate to optimize fundraising systems, reporting, and data operations. You will administer Salesforce NPSP, build dashboards, ensure data quality, provide user support, and drive process improvements across multiple teams and countries.

The role emphasizes stakeholder collaboration, training, and delivering actionable insights to support donor engagement and charitable performance. Remote-ready with state restrictions.

Competenze

• Minimum 3 years of hands-on Salesforce administration experience.
• Experience in reporting, dashboards, workflows, and data management.
• Ability to translate business needs into CRM solutions.
• Excellent communication and stakeholder management.
• Experience with data governance across interconnected systems.
• Advanced Excel skills (pivot tables, lookups).
• Salesforce NPSP experience preferred.

Mansioni

• Salesforce Administration, Reporting & Data Management (60%).
• Maintain fundraising data integrity across Salesforce NPSP and related systems.
• Develop dashboards, reports, and analytics to support fundraising strategy.
• Create complex Salesforce reports (matrix, joined, cross-object).
• Monitor data quality, donations processing, and soft credits.
• Prepare data, reports, and analyses for leadership.
• Design processes to improve access to donor information.
• Identify opportunities to streamline workflows across fundraising systems.
• Stakeholder Support, Training & System Adoption (25%).
• Provide support to Development, Communications, Finance, IT.
• Gather requirements and translate needs into CRM solutions.
• Manage user access and day-to-day Salesforce administration.
• Develop and deliver user training and documentation.
• Project Management & Process Improvement (15%).
• Lead CRM enhancements and process optimization from planning to implementation.
• Coordinate projects, timelines, and stakeholder communications.

Conoscenze

Salesforce admin

Reporting dashboards

Data management

Requirements gathering

Stakeholder management

Excel skills

Communication skills

Training & support

Strumenti

Salesforce NPSP

SQL

Descrizione del lavoro

Room to Read is seeking a Salesforce & Fundraising Operations Associate to optimize fundraising systems, reporting, and data operations. You will administer Salesforce NPSP, build dashboards, ensure data quality, provide user support, and drive process improvements across multiple teams and countries.

The role emphasizes stakeholder collaboration, training, and delivering actionable insights to support donor engagement and charitable performance. Remote-ready with state restrictions.