Remote Salesforce CRM Specialist: Data, Admin & Solutions

North Star Fertility Partners LLC; Boston (MA); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Competitive health plan

401(k) with company match

Take What You Need PTO

Tuition Assistance

Paid Holidays

LTD/STD/Life Insurance

Wellness Programs

Hybrid/Remote work options

Job summary

North Star Fertility Partners LLC is seeking a CRM Associate in Boston to optimize our CRM platforms (Salesforce, SugarAI, Insightly) and support users across the organization with system administration, requirements gathering, and process improvements. The role involves collaborating with stakeholders and external partners to deliver effective business solutions.

You will manage user access, configurations, and data governance, while supporting training and documentation.

Qualifications

• 1–3 years of Salesforce/CRM administration experience.
• Experience gathering business requirements and translating into system solutions.
• Experience with data governance, security administration and change management.

Responsibilities

• Administer user and license management for CRM platforms.
• Triage and resolve user requests and escalate complex issues.
• Configure Salesforce: flows, fields, page layouts, record types and settings.
• Support data imports/exports and data governance processes.
• Collaborate with third-party Salesforce development teams on enhancements.
• Develop user training and create training materials.
• Stay current with Salesforce releases and best practices.

Skills

Salesforce Admin

CRM Administration

User Support

Data Governance

Problem Solving

Remote Work

Tools

Salesforce

SugarCRM

Insightly

PandaDoc

Omnito

Instabot

DocuSign

Job description

North Star Fertility Partners LLC is seeking a CRM Associate in Boston to optimize our CRM platforms (Salesforce, SugarAI, Insightly) and support users across the organization with system administration, requirements gathering, and process improvements. The role involves collaborating with stakeholders and external partners to deliver effective business solutions.

You will manage user access, configurations, and data governance, while supporting training and documentation.