Remote CRM Administrator (Salesforce & Apps)

ADP, Inc.; North Carolina; Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health plan (medical, dental, vision)

401(k) with company match

Take What You Need PTO

Tuition Assistance

Paid Holidays

LTD/STD/Life Insurance

Wellness Programs

Hybrid or remote work based onLocation

Job summary

Northstar Fertility Partners in Boston, MA is seeking a CRM Associate to manage and optimize our CRM platforms, including Salesforce, SugarAI, and Insightly. You will handle system administration, user support, and process improvements across the organization.

Responsibilities include user/license management, triaging support, gathering requirements, configuring CRM components (flows, fields, page layouts, record types, dashboards, reports), data governance, and collaborating with third-party

Qualifications

• 1–3 years of Salesforce/CRM admin experience.
• Experience administering Salesforce or a comparable CRM platform.
• Experience gathering business requirements and translating them into system solutions.
• Knowledge of data management, data governance, security, and change management.
• Experience with SaaS-based business applications and CRM ecosystems.

Responsibilities

• Manage user and license administration for CRM platforms.
• Triaging and resolving user issues; escalate as needed.
• Gather, validate, and document business requirements from users and stakeholders.
• Configure Salesforce and other CRM platforms (flows, fields, page layouts, record types, settings, dashboards, reports).
• Support data management, governance, security, and change management processes.

Skills

Salesforce administration

CRM support

Requirements gathering

Data governance

SaaS platforms

Remote collaboration

Tools

Salesforce

SugarAI

Insightly

Job description

Northstar Fertility Partners in Boston, MA is seeking a CRM Associate to manage and optimize our CRM platforms, including Salesforce, SugarAI, and Insightly. You will handle system administration, user support, and process improvements across the organization.

Responsibilities include user/license management, triaging support, gathering requirements, configuring CRM components (flows, fields, page layouts, record types, dashboards, reports), data governance, and collaborating with third-party