Remote Salesforce & Certinia Admin (PSA/ERP)

Caylent; United States; Remote; MXN 1,662,000 - 2,400,000; Full time

Benefits offered by this job

100% remote work

Medical Insurance for you and eligible

Generous holidays and flexible PTO

Competitive phantom equity

Paid for exams and certifications

Peer bonus awards

State of the art laptop and tools

Equipment & Office Stipend

Individual professional development

Annual stipend for Learning and Dev

Job summary

Caylent is seeking an experienced Salesforce & Certinia System Administrator to design, implement, and optimize internal Salesforce and Certinia environments. You will ensure CRM, PSA and ERP alignment with business objectives and collaborate across teams to deliver scalable solutions that improve productivity and data integrity.

Join a fully remote global team and help advance professional services processes while continuously upgrading platform capabilities and adopting new features.

Qualifications

• Experience with Salesforce Sales Cloud and Certinia PSA including PSA, Accounting, and Revenue Management modules.
• Experience integrating Salesforce/Certinia with Slack is a plus.
• Salesforce Certified Administrator or Salesforce Certified Platform App Builder certification preferred.
• Experience configuring and testing new PSA and Salesforce functionality.
• Ability to collaborate with Service Delivery, Sales, Finance, IT and Operations.

Responsibilities

• User Management: Create and manage user records, permissions, and access levels.
• Tailor Salesforce and Certinia for Sales and Service Delivery teams with custom objects, fields, workflows, and automation for end-to-end processes.
• Data maintenance with queries and updates.
• Stay current with major releases and perform upgrades and maintenance.
• Provide guidance on new features and functionality to business teams.
• Maintain documentation on system configurations, processes, and best practices.
• Communicate with Salesforce and Certinia to report issues and stay informed about updates.
• Identify opportunities to improve processes and platform utilization.
• Evaluate AppExchange and Certinia packages to support business functions.
• Partner with stakeholders to translate requirements into scalable, secure technical solutions.

Skills

Salesforce Sales Cloud

Certinia PSA

Analytics

Financial Reporting

Cross-functional collaboration

Education

Bachelor's or Master's degree in Business, Information Technology or related field

Tools

Salesforce

Certinia PSA

Analytics Studio

Financial Report Builder

Slack integration

Job description

Caylent is seeking an experienced Salesforce & Certinia System Administrator to design, implement, and optimize internal Salesforce and Certinia environments. You will ensure CRM, PSA and ERP alignment with business objectives and collaborate across teams to deliver scalable solutions that improve productivity and data integrity.

Join a fully remote global team and help advance professional services processes while continuously upgrading platform capabilities and adopting new features.