Remote Salesforce Administrator - Data & Training

One More Child, Inc.; Florida; Remote; USD 70,000 - 110,000; Full time

Job summary

One More Child, Inc. is seeking a Salesforce Administrator to oversee day-to-day Salesforce operations, user support, and training across the organization.

The role focuses on configuration, data integrity, and system documentation to improve platform usability and program reporting. Responsibilities include user management, ticket resolution, dashboards, and requirements gathering, with emphasis on ensuring Salesforce adoption and ongoing user training.

Qualifications

• Bachelor’s degree preferred, or equivalent experience.
• At least five years’ experience working with Salesforce or a comparable CRM.
• Proactive approach to platform improvements and user experience.
• Experience creating training materials and supporting users.
• Strong organizational skills and the ability to manage multiple tasks independently.

Responsibilities

• Manage all user and license administration, including new user setup, deactivation, roles, profiles, and security permissions.
• Manage user support tickets through Asana; troubleshoot issues and provide timely resolution.
• Workflow rules
• Process Builder automation
• Fields and custom settings
• Page layouts and record types
• Dashboards and reports
• Support data quality initiatives and adherence to system standards.
• Provide reports and build/update dashboards for all Salesforce programs
• Assist in gathering and documenting system requirements.
• Conduct user training sessions and develop training materials for onboarding and ongoing needs.
• Provide general support to departments to encourage strong Salesforce adoption.
• Maintain documentation of configuration, processes, and updates.
• Maintain and support sandbox environments, including refresh cycles and testing assistance.

Skills

Salesforce experience

User support

Training materials

Data quality

Education

Bachelor’s degree or equivalent

Salesforce certification preferred

Tools

Salesforce

Asana

Job description

One More Child, Inc. is seeking a Salesforce Administrator to oversee day-to-day Salesforce operations, user support, and training across the organization.

The role focuses on configuration, data integrity, and system documentation to improve platform usability and program reporting. Responsibilities include user management, ticket resolution, dashboards, and requirements gathering, with emphasis on ensuring Salesforce adoption and ongoing user training.