Remote Sales Specialist - Extended Warranty Contracts

Assurant; Rapid City (SD); Hybrid; USD 23,000 - 32,000; Full time

Job summary

Assurant is seeking a Sales Specialist to join a hard-working team delivering world-class service. You will sell extended service contracts on major appliances and consumer electronics and resolve customer billing questions, applying sales tools to identify cross-sale opportunities.

The role is onsite at our Rapid City location with the option to work remotely after an agreed period. A high school diploma or GED and 6 months of customer service experience are required, along with flexibility for

Qualifications

• High school diploma or GED.
• 6 months previous customer service experience.
• Able to work 8-hour shift/40 hours a week/between the hours of 6:00 am mst - 6:00 pm mst.

Responsibilities

• Cultivate and develop customer relationships to identify and present sales opportunities to develop and maintain long-term customers.
• Work closely with customers and clients through inbound calls to create a positive, memorable call experience, while helping customers to protect everything that matters most.
• Apply sales tools and techniques to identify cross-sale opportunities and sell extended service contracts.
• Actively listen to customer’s needs and concerns to provide successful solutions to ensure the customer feels supported and valued.
• Resolve customer questions and provide resolutions to existing customer contracts and conduct file maintenance.
• Navigate multiple programs/software for information gathering, trouble shooting and transaction processing.
• Strive to meet and exceed department metrics and business goals.
• Adhere to all company policies and procedures.

Skills

Sales aptitude

Customer service

Communication

Adaptability

Positive attitude

Work ethic

Education

High school diploma or GED

Job description

Assurant is seeking a Sales Specialist to join a hard-working team delivering world-class service. You will sell extended service contracts on major appliances and consumer electronics and resolve customer billing questions, applying sales tools to identify cross-sale opportunities.

The role is onsite at our Rapid City location with the option to work remotely after an agreed period. A high school diploma or GED and 6 months of customer service experience are required, along with flexibility for